Job Description

Monster Group is seeking a technically minded and solutions-driven IT Technical Support Specialist professional to join our growing team.

This role is at the heart of keeping the business operational - supporting our systems, people, and processes so that everything runs smoothly, efficiently, and securely. You'll thrive in a fast-paced environment, thinking on your feet and acting quickly to minimise disruption to daily operations.

The ideal person will have a technical mindset and a hands-on approach, equally comfortable troubleshooting hardware as they are debugging code. You'll balance short-term fixes with long-term improvements, explore how AI and automation can enhance both your own and others' work, and bring a logical, methodical approach to solving complex challenges. You'll be able to translate technical detail into clear, accessible explanations for non-technical colleagues - combining the mindset of an engineer and the agility of a first responder.

About Monster Group

Monster Group is a dynamic e-commerce retailer offering a diverse range of high-quality, great value products to customers around the world. Guided by our values of Fun, Respect, Empowerment, and Forward Thinking, we're passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.

Role Responsibilities

Provide day-to-day technical support across hardware, software, and network systems. Set up and configure equipment for new starters (laptops, desktops, mobile devices, etc.). Troubleshoot and resolve user issues both remotely and onsite. Maintain and manage company technical assets and documentation. Ensure all systems follow security best practices, including user permissions, antivirus, and patching. Develop and support in-house technical solutions (PHP, Python, SQL). Contribute to internal software development, automation, and reporting projects. Create business intelligence reports using Power BI and SQL. Explore and apply AI tools to enhance efficiency and automate tasks.

Skills & Experience We LoveEssential:

Experience supporting both Windows and macOS environments. Familiarity with Windows Server administration. Working knowledge of PHP, Python, and SQL for scripting and automation. Understanding of networking fundamentals (DNS, DHCP, VPNs, etc.). Strong troubleshooting and problem-solving mindset.

Desirable:

Experience with Power BI reporting and data visualisation. Knowledge of Microsoft Intune and Azure environments. Familiarity with cPanel or other Linux server management tools. Comfortable working with Linux servers via the terminal.
The role is full time - starting between 8.00am and 9.30am, and finish between 4.00pm and 5.30pm (37.5 hours per week with 30 minutes or 1 hour for lunch), and you will be based at our modern office near York (YO60 6PG) 5 days a week, so having your own transport is essential.

About Monster Group

Monster Group is a dynamic e-commerce retailer, offering a diverse range of high-quality, great-value products to customers around the world. We source directly from trusted suppliers and sell across over 100 different platforms, delivering straight from our Monster distribution centres to our customers' doors. Guided by our core values - fun, respect, empowerment, and forward thinking - we're passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.

We're committed to building a positive and inclusive workplace where everyone can thrive. We champion diversity and equal opportunities and believe in creating an environment built on respect, collaboration, and innovation. We welcome applications from people of all backgrounds, and applicants must have the legal right to work in the UK.At Monster Group, work is more than just a job - it's a place to have fun, grow, and make an impact. You'll be supported to develop, learn, and thrive while living our values every day. On top of that, we offer a great range of benefits to support you at work and beyond:

Health & Financial Wellbeing

Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme. Mental Health First Aiders - here when you need someone to talk to. Group Life Assurance Plan - peace of mind for you and your loved ones. Long-Term Income Protection - because we've got your back for the long haul. Emergency Loans - support for life's unexpected "Oh no!" moments. Enhanced Family Leave & Support - for growing families and navigating life's sensitive moments.

Time Off That Truly Counts

25 days holiday + bank holidays. Up to 5 extra days for long service - one for each year with us. Birthday Lie-In - take a late start, long lunch, or early finish. Paid Volunteering Day - make a difference on Monster's time. 30-minute lunch flex for our Head office based teams - start early or finish early, your choice. Dress Down FriYAYs for office teams - ease into the weekend in comfort. Stylish & Smart Dress Code - dress how you feel confident and professional. Warehouse team will be provided with Monster uniform within your first 3 months, so you can feel confident, comfortable and part of the crew.

Perks That Make Life Sweeter

The Wisdom App - wellbeing tools right at your fingertips. Bright Exchange Discounts - shop 'til you drop with exclusive offers. Bike to Work Scheme - a healthier you, a greener planet. Free Parking at all our sites. Unlimited tea, coffee, and treats - including our legendary Orange Treat Bucket.

Culture & Celebration

The Moscars - our very own Oscars-style celebration of excellence. Monster Mixers & Seasonal Socials - from festive parties to team get-togethers. Monster's Monthly Wheel of Fortune - spin to win brilliant prizes. Warm Monster Welcome - free breakfast or lunch on your first day.
Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation -- we'll walk you through everything during onboarding!

Job Type: Full-time

Benefits:

Additional leave Bereavement leave Company events Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private dental insurance Private medical insurance
Ability to commute/relocate:

York YO60 6PG: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person