Job Description

My job

Job Title:

IT Site Services Specialist

Department:

IT Operations

Location:

Bodmin/Redruth

Reporting To:

IT Site Services Team Lead

About the Role

We are seeking a passionate and proactive

IT Site Services Specialist

to join our dynamic IT Operations team. Based across our Bodmin/Redruth and Windmill Lane sites, you will play a key role in delivering high-quality technical support and service excellence to our colleagues and customers.


As part of the IT Site Services team, you'll work across a broad range of technologies and collaborate with multiple areas of the business. Your focus will be on providing hands-on, on-site technical support, ensuring our end-user environment is maintained to the highest standards of availability and usability.

Key Responsibilities

Provide on-site 2nd line technical support and administration of Pilgrims' four legacy business sectors. Act as an ambassador for the IT department, delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service performance at a component level, producing reports with recommendations for risk mitigation. Liaise with third-party vendors regarding technical build, support, and maintenance. Ensure service levels are met in line with published/agreed SLAs. Provide specialist technical support and proactive maintenance of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of customer service and satisfaction.

? Essential Experience & Skills

Minimum

3 years' experience

delivering, maintaining, and supporting on-site/field-based IT services in a complex factory production environment. Hands-on support, delivery, and build experience in several of the following technology areas, with

expert knowledge

in: + Supporting onsite engineering and production teams.
+ Building strong relationships with Site General Managers and their leadership teams.
+ Supporting factory and production environments.
+ Supporting mobile devices.
+ Supporting printing solutions and hardware.
+ Supporting audio-visual equipment.
+ Network cabling.
+ VOIP telephony configuration and support.
+ Broadband ordering processes for farm sites.
Minimum

3 years' experience

in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with

ITIL principles

, with thorough working knowledge of

Incident, Change, and Problem Management

.

The company

Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.


Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.


Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.

What we'll bring to the table

Competitive Salary

Competitive Holiday Entitlement

Pension Contribution

Family Friendly Policies

Learning and Development Opportunities

Life Assurance

People matter

Our values

Determination

Simplicity

Availability

Humility

Discipline

Sincerity

Ownership