Job Description

Become Part of Our Team as an IT Technician!

Cranbrook School is not just any school; it's a vibrant community located in the stunning Wealden countryside. As one of the few state boarding schools in the UK with a rich heritage dating back to 1518, we're on the lookout for a passionate and savvy IT Technician to join our support crew.

In this pivotal role, you'll dive into support tickets, tackling everything from hardware hiccups to software snags and network nuisances. Your tech know-how will be instrumental in diagnosing and fixing everyday tech challenges, such as Windows OS troubles, Microsoft 365 queries, basic network issues, and VPN connectivity.

Your day-to-day will involve documenting incidents and solutions, while also knowing when to pass on those tricky tech puzzles. You'll be our proactive guru, making sure that routine system checks keep everything running smoothly. Plus, you'll get to help set up new users and assist with both hardware and software installations.

To shine in this role, you should have a solid grasp of network maintenance and server management. Experience in installing, troubleshooting, and maintaining a wide array of IT gear, including network infrastructure, computers, and mobile devices, is a must. Your knack for engaging with staff and students alike will be key!

We're keen on candidates with at least a year of ICT Support experience in either a business or educational setting, paired with a minimum of one year in customer service. Understanding the complexities of school IT networks would be a definite plus.

Based in Cranbrook, we offer a fantastic benefits package, including 22 days of annual leave (to be used during school holidays), a contract for sick pay that grows with your service, and the chance to join the Kent County Council Local Government Pension Scheme. More details will be shared in your contract.

If you're excited about IT support and eager to make a difference in a unique educational setting, we can't wait to hear from you!

Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Work Location: In person