Job Description

IT Technician

Permanent - full time.

UK Head Office - Derby, England.

Work type - In Office

Would you like to work for an award-winning, world leading innovator in computer graphics, video capture and digital display technology? Here at Datapath we have a brand-new position for an experienced IT Technician to work alongside our IT Manager. If you are passionate about providing an excellent IT support service to an internal network of colleagues we'd love to hear from you. You will be based at our head office located in Derby but provide support to all our colleagues across our Global offices too (approx.150 users). This is an

office-based

role, it can't be done remotely.

Datapath was founded in 1982 and are now distributing across 5 continents. We have end customers in more than 100 countries worldwide and in diverse markets including Medical, Signage, Security and Retail. Datapath consistently delivers class leading products and effective customer support, providing unbeatable service for specialised requirements. We are a successful and expanding company, with offices in the UK, US, Japan and customers in every major global market.

About the role

As a skilled IT Technician, this is a key internal customer-facing role that provides a high level of customer service - all round IT Support to all internal staff users (approx. 150) day-to-day including staff based within our Global Offices. It includes maintenance of IT systems and ensures the smooth running of computer networks and hardware. As a first point of contact for any technical issues it plays a key role in maintaining user satisfaction and IT system performance. Proactive in the handling of help desk tickets and user requests, making sure everything is online, available, and performing at its highest ability.

The working hours for this role are Monday to Friday 8.00am to 4.00pm (flexible).

Role Requirements and Responsibilities:

Provide first-line support for hardware, software, and network issues via phone, email, or in person. Respond promptly to service issues and requests; escalate unresolved issues as needed. Prioritise and work through helpdesk requests.
oTroubleshoot system and network problems, diagnosing and solving hardware/software faults.

Proactive checking of inter-office connections, servers, backups, network switches and other online services. Monitoring security alerts, whether from antivirus clients or urgent security patched that need applied. Set up new users' accounts and profiles and deal with password issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Comfortable performing tasks that involve physical activity, such as lifting/moving hardware etc. (Sometimes heavy). Handling goods safely (Formal training will be provided in safe manual handling practices). Maintain and update IT documentation, including inventory and configuration details. Perform routine maintenance and upgrades to ensure system security and efficiency. Assist in managing backups and disaster recovery procedures. Support the roll-out of new applications and systems. Ensure compliance with IT policies, procedures, and standards. Project work as required.

About You

Essential Skills and Experience

Experience or working in an internal helpdesk environment/very similar to this as an IT Technician or in a relevant IT support role. Strong knowledge of computer systems, mobile devices, and other tech products. Experience with Windows OS, Microsoft 365, and basic networking. Excellent diagnostic and problem-solving skills.
oGood communication and interpersonal skills including oral and written communication.

Great customer service to internal colleagues. Ability to prioritize tasks and manage time effectively. Administering Active Directory including group policy. Show a willingness to learn new technologies and develop skills, filling in knowledge gaps with regards to Company systems.

Essential Technical Experience

Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with Active Directory, Azure AD, and remote support tools. Experience with ticketing systems (e.g., ServiceNow, Freshdesk, or similar). Knowledge of Windows (Desktop and Server), Exchange, Office 365, HPE/Aruba, Cisco Meraki, desktop applications (Word, Excel, Outlook, Teams etc.) Knowledge of TCP/IP networking and associated protocols: DHCP, DNS, HTTP, multicast etc. Knowledge of Cloud infrastructure, such as Azure/AWS IAAS /PAAS

Our benefits:

27 days holiday (plus 8 additional bank holidays) BUPA Private Healthcare Flexible holiday scheme 5% employer pension contribution An annual profit share bonus scheme Flexitime policy between 7am-7pm Electric Vehicle Scheme Cycle2Work scheme Employees are eligible for life assurance/death in service which provides a cover of three times gross salary after successful completion of probationary period.
To apply for this vacancy, please send your CV to jobs@datapath.co.uk. If you require further information regarding the role, please feel free to contact us on 01332 294441.

Please tell us your salary expectations in your cover note.

Closing date for applications is Monday 20th October 2025.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Private medical insurance Sick pay
Work Location: In person