Job Description

About the Role

DCM - Digital Cloud Management Ltd is looking for a

reliable, experienced, and customer-focused IT Technician Field Engineer

to join our expanding team. This is a dynamic

24/7 field-based support role

ideal for someone passionate about IT, cybersecurity, and delivering top-tier client service. You'll work across a range of environments from homes to businesses, responding to urgent issues, installations, and providing ongoing technical support.

This role starts as a

zero hours contract

, giving flexibility while building towards a

fixed-term and then a permanent position

based on performance.

Key Responsibilities

Provide onsite and remote IT support to residential and business clients Install, configure, and maintain hardware (PCs, laptops, printers, routers, etc.) Deploy and support security systems including

CCTV, alarms, and access controls

Support software installation, updates, and licensing for Windows, macOS, and Linux systems Perform network setup, cabling, Wi-Fi troubleshooting, and VoIP system deployments Deliver cybersecurity setup including

endpoint protection, firewall configuration, and cloud backups

Configure

remote access and VPN solutions

for secure connectivity Assist with

Microsoft 365 and Google Workspace

setup and migration Conduct IT assessments, audits, and provide consultancy for business continuity and disaster recovery Maintain accurate service records, complete job tickets, and report on completed tasks Provide client education and support on IT best practices

DCM Services You Will Be Supporting

Managed IT Services

Cybersecurity Solutions & Audits

CCTV & Security Systems

Laptop/Desktop Repairs & Installations

Wi-Fi & Network Setup

Microsoft 365 / Google Workspace Setup & Support

VoIP & Communications Systems

Cloud Backup & Recovery

Remote Access & VPN Setup

Smart Home & Alarm Systems

Access Control

Intercoms & Entry Systems

IT Consultancy & Site Audit

Emergency Call Out & Same-Day Repairs

Ongoing Maintenance Contracts

Candidate Requirements

Essential:

Minimum

2 years of hands-on IT support or field engineering experience

Strong

customer service and communication skills

High level of

reliability, flexibility, and accountability

Able to work across

day/night/weekend shifts

as part of a 24/7 rota Willing to undergo a

full enhanced security background check (DBS)

Ability to lift and install hardware, access rooftops, wiring cabinets, etc. Excellent troubleshooting and diagnostic skills

Desirable Certifications (Any of the below):

CompTIA A+ / Network+ / Security+

Microsoft Certified: Modern Desktop Administrator / Azure Fundamentals / M365 Fundamentals

Cisco CCNA

ITIL Foundation

Cybersecurity Fundamentals / CEH / CISSP (Advantageous)

Google IT Support Certificate

Preferred:

Full

UK Driving Licence (Optional)

Experience working across

residential and commercial environments

Familiar with

IT ticketing systems and field service tools

Knowledge of

GDPR, data protection, and secure disposal practices

What We Offer

Competitive hourly pay and opportunity for career growth Pathway to

permanent employment

based on performance Access to

onsite gym

and

secure car park

Full training on DCM systems and processes Uniform and tools provided

24/7 support environment

for learning across diverse technologies Work with a fast-growing IT & Cybersecurity company with nationwide coverage Join a friendly, motivated, and mission-driven team

Working Hours

This is a

flexible, on-demand, zero-hours contract

. Shifts may vary, including

days, nights, weekends, and public holidays

, depending on client needs and availability. Shift assignments are communicated in advance and can be accepted or declined with flexibility.

Visit us at@ https://www.dcmhub.com

Job Types: Temp to perm, Zero hours contract
Contract length: 12 months

Pay: 24,420.00-30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Tips
Benefits:

Canteen Company pension Employee mentoring programme Free or subsidised travel On-site gym On-site parking Relocation assistance Transport links
Schedule:

Day shift Every weekend Flexitime Monday to Friday Night shift Overtime Weekend availability
Work authorisation:

United Kingdom (required)
Willingness to travel:

75% (preferred)
Work Location: Hybrid remote in Brentford TW8 9DN

Reference ID: DCGL02
Expected start date: 01/08/2025