Job Description

PLEASE NOTE, The Salary for this job is Pro-Rata.

About the Role

The Good IT Company is expanding, and we're looking for a friendly, motivated

IT Support Technician

to support our growing client base. You'll be the first point of contact for technical issues, helping diagnose and resolve hardware, software and network problems while delivering excellent customer service.

You'll have part time flexibility, and we're looking for a regular 2-4 days per week.

What You'll Do

Provide first?line IT support via phone and remote access Troubleshoot hardware, software and network issues Log, track and update support requests Escalate issues when needed, keeping clients informed Set up user accounts, devices and access permissions Support software and hardware rollouts Ensure GDPR compliance and accurate documentation

What We're Looking For

Good knowledge of Windows, macOS and mobile devices Confident communicator with excellent phone skills Calm under pressure and strong problem?solver Highly organised and self?motivated Fluent English Full UK driving licence and vehicle access

Nice to Have

Customer service experience in a technical environment Strong admin skills Familiarity with Microsoft 365, Active Directory, Group Policy

Why Work With Us?

Friendly, inclusive workplace Training and development opportunities Free parking and good transport links Company pension Living Wage Foundation employer
Job Types: Permanent, Part-time

Pay: 27,101.00-28,800.00 per year

Benefits:

Company events Free or subsidised travel Free parking On-site parking Sick pay
Application question(s):

Do you have a good general knowledge of IT computing platforms including Microsoft, MacOS and Mobile devices
Language:

English (required)
Licence/Certification:

UK Driving License (required)
Work authorisation:

United Kingdom (required)
Work Location: In person