Job Description

: IT Technician at Customs Support Group

Join our dynamic IT & Tech department at Customs Support Group as an IT Technician. In this role, you will be responsible for providing technical support and assistance to our team members.

Install, configure, and maintain hardware and software systems Troubleshoot technical issues and provide timely solutions Assist in network maintenance and security tasks Collaborate with team members to enhance IT infrastructure

If you have a passion for technology and enjoy problem-solving, we welcome you to apply for this exciting opportunity to contribute to our IT department's success.

Job Requirements for IT Technician Role at Customs Support Group

ACCOUNTABILITIES:

Provide timely technical support for hardware, software, and network issues. Conduct training sessions for basic computer technical issue resolution. Collaborate with the IT team to troubleshoot complex technical problems. Ensure security and confidentiality of organizational data through IT policy enforcement. Assist in setup and maintenance of computer systems, including hardware and software installations.

RESPONSIBILITIES:

Respond to and prioritize help desk tickets with excellent customer service. Perform routine system maintenance tasks, including updates, backups, and optimizations. Stay updated on industry trends and technologies for proactive recommendations. Document IT procedures and solutions for knowledge sharing and training. Collaborate with third-party vendors for hardware and software procurement and support.

WHAT TO EXPECT:

Office-based work providing technical support. Smart dress code with business-casual attire. Fast-paced environment with potential stress. Strong team support to manage challenges. Possibility of travel and occasional overnight stays.

Person Specification

Qualifications:

A good level of numeracy and literacy. Relevant industry qualifications desirable.

Experience:

2+ years of experience.

Knowledge:

Windows operating systems, Microsoft 365 administration. Knowledge of cloud environments desirable.

Skills:

Strong communication, organizational, multitasking, and detail-oriented abilities. Customer-focused mindset and ability to work independently or in a team. *

Attitude:

Alignment with Customs Support vision, mission, and values: Accountability, Quality, Integrity, and Teamwork.