Job Description

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth.

We have 16 inspirational showrooms across the UK and are currently recruiting for an experienced IT Technician to join our expanding team.

Role

Trained IT Support Technician skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Key responsibilities include responding to service requests, diagnosing and resolving problems, setting up new equipment, and updating documentation. Essential skills for this role include strong technical knowledge in hardware and software, operating systems, and networking, combined with excellent communication and problem-solving abilities to support end-users.

Key Responsibilities

User Support:
Responding to user inquiries and providing technical assistance via phone, email, in-person, or remote access to resolve issues with computer systems, software, and hardware.

Installation & Configuration:
Installing, configuring, and setting up new hardware, software, operating systems, and network equipment.

Troubleshooting & Maintenance
Diagnosing and resolving technical problems with computer systems, networks, printers, and other peripherals, and performing regular maintenance tasks.

System Monitoring:
Monitoring computer systems and networks for issues and ensuring they are functioning correctly.

Documentation:
Recording issues on a ticketing system, documenting solutions, and updating online knowledge bases for other technicians and users.

Hardware & Software Management:
Managing user accounts, installing software updates, and handling the setup and maintenance of various IT devices.

Essential Skills

Technical Expertise:
Proficiency with computer hardware, software, operating systems (Windows, macOS, Microsoft 365), networking fundamentals, and standard security practices.

Problem-Solving:
The ability to diagnose complex technical issues and find practical solutions.

Communication:
Clear and patient communication skills to explain technical concepts to non-technical users and provide step-by-step guidance.

Customer Service:
A user-friendly approach to support, including the ability to take feedback and ensure customer satisfaction.

Attention to Detail:
Recording details of issues, tracking tasks, and maintaining systems.

How we will support you:

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service

- A day off on your birthday each year to celebrate you, after qualifying length of service

- Public / Bank Holidays and Christmas Eve off each year

- Access to our Employee Assistance Programme

- Cycle to Work Scheme

- Optional Pension Scheme, to help you save for the future

- Enrolment into the company sick pay scheme after qualifying period

- Death in Service

- Private Health Care after three years' service

- One free eye test, every two years for employee's using display screen equipment

- Employee Discount

- Travel costs when travelling beyond your remit

- Access to lots of perks and discounts through our Bright HR app

- Induction and training

Wellbeing:

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

- An Employee Assistance Programme

- Access to trained Mental Health First Aiders

- Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

If you are ready to embark on a journey in luxury retail and contribute to an exceptional shopping experience, we would love to hear from you!

Working hours:

Working hours are 8.00am - 5.00pm Monday to Friday and 9.00am - 12.30pm on one in three Saturday's. We are closed Sundays and Bank holidays.

Job Type: Full-time, Permanent

Salary: 30,500 - 35,000 per annum

Job Type: Full-time

Pay: 30,500.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay
Work Location: In person