Job Description

IT Technician

Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company's IT infrastructure to adhere to highest of industry standards, actively contributing to future enhancements, and recommending innovative IT solutions to enhance business operations.

Please note: This job is hybrid so will require at least one day a week at our Nottingham head office.

About Us

We are a healthcare technology company that puts patients and clinical safety first. The clinical team consists of senior doctors, nurses and advanced physiotherapists who have experience across the NHS and private healthcare in the UK and further afield. We are a supportive team and will help you develop your skills and experience in the fast-paced world of health technology. With our guidance, you'll be a key part of the team that ensures patient safety is prioritised across the business.

Main Responsibilities and Duties

Providing technical support and cover for the Serenova telephony system Administering and enhancing the Jira ticketing system to improve efficiency Managing IT assets, including tracking, replacements, and lifecycle management Overseeing NHS.net email aliases, including user setup and removal Supporting the organisations compliance with ISO27001 and ITIL best practice and provide assistance to internal and external audits such as Cyber Essentials/Plus. Supporting and contributing to the company's information security by following established policies and procedures, supporting the protection of its systems and information by promptly reporting observed risks and incidents and promoting a culture of cyber awareness and vigilance. Assisting with the administration and maintenance of Microsoft 365, Entra ID, Autopilot, Intune, and Defender Setting up and managing user accounts, permissions, passwords, and access groups Supporting the management of cloud and data storage solutions, primarily SharePoint and OneDrive Creating, maintaining, and optimising SharePoint sites, implementing new features to benefit the business Collaborating with external IT providers to monitor IT assets and drive continuous improvement Managing hardware and software across multiple platforms, including licensing compliance Installing and configuring new hardware and software (e.g. workstations, printers, etc.) Contributing to IT strategy by identifying improvements and recommending solutions to business challenges Involved in the implementation of new software solutions, from initial evaluation through to deployment and support Enhancing and optimising existing software systems to improve usability, performance, and alignment with business needs Performing remote diagnostics and troubleshooting of technical issues Logging and resolving support requests, escalating to third-party providers such as Microsoft when necessary

Essential

Education, Qualifications and Training

Understanding of all Microsoft applications, especially O365, Entra and SharePoint Desktop device management and training (acquiring new devices, set-up and support)

Experience

Good level of proven experience within an IT role Experience using MS Autopilot, Intune, Purview & Defender Patch management Spam filter management and configuration

Knowledge and Skills

Ability to manage and create effective relationships with third party suppliers

Desirable

Education, Qualifications and Training

Any Microsoft based qualifications An understanding of network devices and systems management (incl. Cisco Umbrella & Mimecast) Experience building complex Atlassian projects

Experience

Healthcare IT environment experience Experience in IT security testing Experience using Qualys

Knowledge and Skills

Website development (Wix & WordPress) A good understanding of ISO 27001, DPA and GDPR

Our Commitment to you

We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employees belong and thrive. We are proud to be an equal-opportunity employer and welcome applications from people of all backgrounds and experiences.

If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.

Job Type: Full-time

Benefits:

Additional leave Company events Company pension Private medical insurance Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Nottingham, NG15 0DT

Reference ID: IT Tech
Expected start date: 01/08/2025