Job Description

LOCATION:


Carpenter House, Carpenter Street, Perth, PH1 5GB


SALARY:


18,413 - 32,866 per year


CONTRACT TYPE:


Temporary


POSITION TYPE:


Full Time


HOURS:


0 hours per week



We currently have the following opportunity:



IT Technician, 2 Posts (Fixed Term until 31 March 2027) - PKC13322

Post 1 - 30,689 - 32,866 (36 Hours per week)

Post 2 - 18,413 - 19,719 (21.6 hours per week)

Carpenter House, Perth



You will provide first and second-line technical support across Perth & Kinross Council and contribute to IT projects as required.



The role involves delivering high-quality ICT support through Helpdesk services and on-site assistance across PKC locations during school and business hours, with occasional early mornings, evenings, and weekends. You will also support and guide IT students and colleagues in their daily tasks.

Key responsibilities include:

Working collaboratively to install, configure, maintain, and support ICT equipment, peripherals, and standard software. Providing first-line support by logging, prioritising, and resolving user queries and faults via the IT Helpdesk. Assisting with the maintenance of the Council's ICT asset register and performing system data input. Preparing written and verbal progress reports as required. Carrying out other duties as allocated.

Skills & Experience Required

---------------------------------


Candidates must be educated to HNC level in an ICT-related discipline or have substantial experience in a professional ICT support environment.



You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

Essential skills and experience:

Proven ability to work collaboratively within a team and build effective working relationships. Strong organisational skills with the ability to work under pressure, manage multiple tasks, and take responsibility for prioritising your workload. Experience in handling technical enquiries and providing specialist advice, including investigation and problem resolution. Clear and confident communication skills, with the ability to explain technical issues to users with varying levels of knowledge.

Technical expertise required:

You must demonstrate a strong technical understanding and practical experience with:


Microsoft Windows 11 operating systems and PCs in an enterprise environment. Enterprise printing solutions. Microsoft 365 (Office 365). IT Service Management (ITSM) or Helpdesk software

Desirable experience:

Supporting Android smartphones, iPads, and audio-visual equipment. Using Active Directory and Microsoft Management Console (MMC). Working with Microsoft System Centre Configuration Manager (SCCM). Using service desk tools such as Ivanti Service Desk. Familiarity with automated call distribution (ACD) systems. Previous experience in a Council or educational environment.

Working at Perth & Kinross Council

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Our

values and behaviours

influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our

values and behaviours

.