Job Description

:

o Install, configure, and maintain computer hardware, software, and networks to ensure smooth day-to-day operations across the business.

o Diagnose and troubleshoot hardware and software issues across a range of devices, providing efficient and effective support.

o Provide responsive technical support to all employees, ensuring minimal disruption in a high-value retail environment.

o Implement and maintain IT security measures, including antivirus software, firewalls, and access controls, with a focus on protecting sensitive customer and transaction data.

o Manage system updates, data backups, and recovery procedures to ensure business continuity and data integrity.

o Support the integration and maintenance of key IT systems, including EPOS solutions, CRM platforms, inventory databases, and payment processing systems.

o Ensure all IT systems comply with company policies, GDPR, and industry-specific data protection regulations.

o Assist in the installation and configuration of servers, routers, and other network infrastructure.

o Monitor and assess IT infrastructure performance, proactively identifying opportunities for improvement and optimisation.

o Document IT procedures, troubleshooting guides, and user support documentation to aid efficiency and consistency.

Skills & Education:

o Previous working experience as an IT Technician for at least a year.

o Degree in Computer Science, Engineering or a similar relevant field

o Strong working knowledge of both Windows and Mac operating systems.

o Proficiency in networking protocols such as TCP/IP, DNS, and VPN.

o Familiarity with retail technology, including EPOS systems, payment gateways, and inventory management software (preferred).

o Experience with Microsoft 365, cloud-based tools, and CRM systems (advantageous).

o Strong problem-solving skills with high attention to detail.

o Excellent written and verbal communication skills.

o Ability to work independently as well as collaboratively within a team.

o Well-organised, reliable, and capable of prioritising tasks in a fast-paced retail environment.

Job Types: Full-time, Permanent

Pay: 31,000.00-39,000.00 per year

Benefits:

Additional leave Bereavement leave Childcare Company pension Employee discount Flexitime Free parking Life insurance Private dental insurance Private medical insurance Sick pay Store discount
Ability to commute/relocate:

Southend on sea, SS11JN: reliably commute or plan to relocate before starting work (preferred)
Language:

English (preferred)
Work Location: In person

Reference ID: 7440