Job Description

Join Us as an IT Technician - Be Part of a Connected Future
At Fortune Brands Innovations, we're proud to house a dynamic portfolio of premium kitchen and bathroom brands, including Aqualisa, a market leader in digital showering technology. With a growing footprint across the UK and a new state-of-the-art site at i54 Wolverhampton, we're creating opportunities across all functions--starting with our expanding IT Team.
We are currently looking for a technically skilled and solutions-driven IT Technician to join our team and support both local and remote users across at Aqualisa and across our EMEAA operations.
About the Role
As an IT Technician, you'll support all aspects of IT infrastructure--from frontline user helpdesk to broader network operations. You'll be a critical part of our Westerham on-site team, troubleshooting and implementing solutions to ensure seamless day-to-day IT operations across our organisation.
What You'll Be Doing:

• Manage and triage helpdesk queries, escalating or delegating as needed to the appropriate team member
• Support infrastructure, networks, and systems across EMEAA operations
• Provide hands-on first/second line support for users, running cables, setting up and decommissioning works areas, fault finding.
• Build and maintain IT assets in line with internal standards
• Document all work processes and keep existing records up to date
• Participate in requirements gathering and design sessions for infrastructure or software projects
• Install, configure, and maintain hardware, operating systems, and software
• Troubleshoot connectivity, performance, and user issues
• Provide education and guidance to users on new systems and technologies

What You'll Bring to the Role

• Experience with Microsoft Server (install, AD, remote admin, configuration, security)
• Strong business modelling knowledge/experience
• Manage & document end to end business processes to support business efficiencies
• Basic knowledge of networking and switch configuration
• Experience with Windows 10/11 and the Microsoft 365 suite (including Teams and SharePoint/One Drive)
• Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems
• Excellent problem-solving skills and a proactive, solutions-focused mindset
• Ability to multitask and remain calm under pressure
• Two or more years of relevant education (ideally in Computer Science)
• Two or more years of experience in a similar IT support role
• Strong communication and interpersonal skills to support users at all levels

What Your Colleagues Say About You:

• Resourceful and always focused on solutions
• Communicates with clarity and confidence
• Highly organised and methodical
• Detail-oriented and dependable
• Passionate about innovation and excellence

Our Values:

• Cultivates Innovation - Stay curious and explore new ideas
• Active Learner - Always seek opportunities to grow
• Collaborates - Share skills and knowledge to make an impact
• Plans and Aligns - Make your work meaningful and goal-driven

Why Work With Us?
At Fortune Brands, we work together, think big, and learn fast. You'll be empowered to make decisions, lead with creativity, and shape experiences that leave a lasting impression on our clients. Our values go beyond buzzwords--they guide everything we do.
The Benefits:

• 33 days holiday (inclusive of Bank Holidays)
• Annual Incentive Plan Bonus Structure
• Health & Wellbeing Programme + Health Cash Plan
• Life Assurance & Pension Plan
• Flexible Working Model
• Employee Assistance Programme
• High Street Reward Scheme
• Eye Care Support for Frequent Screen Users
• Refer a Friend Programme
• Free Parking
• Employee Recognition Programme

Our Hiring Process:

• You'll be contacted by our resourcing team for an initial conversation.
• You'll be invited to our site for an engaging 1 or 2-stage interview process.
• We'll give you full clarity on what to expect--so you can truly shine.
• If successful, we'll confirm your start date and welcome you to your House of Rohl journey.
• If you haven't heard from us within 4 weeks, please consider your application unsuccessful.

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.
Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert - the brands that make up the House of Rohl.