Job Description

About us

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW's app-based platform provides a secure, brand-compliant solution - for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to

provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

About the role

The IT Technician is responsible for providing technical support and maintenance across CitNOW Group's IT infrastructure. This includes troubleshooting hardware and software issues, supporting end-users and assisting with IT projects and security initiatives.

This role requires a proactive approach to problem-solving, excellent communication skills and the ability to work collaboratively within a distributed team.

You will:

Act as the first point of contact for IT support for employees across the organisation, providing 1st and 2nd line support for end users across multiple sites Install, configure, and maintain computer hardware, laptops, mobile devices, and network equipment Diagnose and troubleshoot software and hardware issues, escalating complex problems as required Maintain and update technical documentation and inventory records Support the onboarding and offboarding of users, including account creation and permissions management (Active Directory, Microsoft 365, SSO, etc.) Enforce security best practices, including antivirus, firewall, and vulnerability management Assist with IT projects, including system upgrades, migrations and rollouts Liaise with third-party vendors and service providers to resolve issues and coordinate installations Provide training and guidance to end-users to enhance IT proficiency Participate in regular IT team meetings and contribute to continuous improvement initiatives

We are looking for:

Hands-on experience in an IT support role, ideally across both 1st and 2nd line environments Knowledge of supporting multiple operating systems including, Windows, macOS and mobile operating systems (Android/iOS) Working knowledge of Microsoft 365 tools, including, SharePoint, Teams, and Cloud platforms (Azure, AWS) Understanding of core networking concepts (LAN/WAN/WiFi) Ability to diagnose and resolve technical issues independently and as part of a team Excellent written and verbal communication skills Willingness to learn and adapt to new technologies A strong passion for technology and security, with a drive to stay informed and apply best practices in data protection
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone's individuality is valued.

Job Type: Fixed term contract
Contract length: 12 months

Work Location: Hybrid remote in Wokingham RG41 2AD