It's an exciting time to join Fieldfisher in Belfast!
Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region. This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innovation. We're building something special here driven by ambition, collaboration, and a commitment to excellence. If you're looking for a role where you can make an impact and grow with us, now is the perfect time to come on board.
Overview
We are looking for an enthusiastic and reliable Training Administrator who will report to the IT Training Manager and provide efficient support to the training function. Training will be given to the successful candidate on the Firm's Learning Management System (LMS) and related processes.
Responsibilities
To provide day-to-day administrative support to the IT Training team across multiple locations.
To perform administrative tasks which include dealing with requests, scheduling and course bookings, as well as the setup of new starters in the LMS and role relevant enrolments for induction.
Maintain accurate training records and follow-up with non-attendees for rebooking, ensuring compulsory training is completed.
Manage waiting lists within the LMS.
Maintain the course library and any updates from trainers to eLearning modules.
Update intranet information and performance support pages for IT Training.
Assist with firmwide training comms and tracking of responses.
Liaise with lead secretaries and key contacts across the firm to manage delegate attendance.
Advise and promote role relevant training or upskilling programmes available across the firm.
Produce reports as directed to various managers and provide booking and last-minute cancellation updates to the IT Trainers.
Provide post-training admin support during busy periods.
Following guidance, assist with testing of training accounts following updates or the setup of temporary training laptop stocks for shipping to other offices.
Assist with the maintenance of external course bookings for the IT Department.
Undertake any administrative ad hoc tasks as required to other IT Teams which are project related.
Key Skills & Experience
An excellent coordinator who pays attention to detail and is accurate.
Have very good written and verbal communications skills.
Have a flexible, customer-focussed approach and take the initiative to resolve issues.
Demonstrate strong time management skills with the ability to multitask effectively.
Ability to work autonomously but will ask for assistance and direction when unsure.
Experience with any of the following would be advantageous:
A learning management system
Microsoft Office 365
Who are we looking for?
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