Job Description

Since its founding in 2009, Greenberg Traurig\xe2\x80\x99s London office has established itself as a multidisciplinary law firm with over 80 lawyers who are well placed to provide high calibre legal services to a broad range of clients in the UK and across the globe.


GT London\xe2\x80\x99s core practices are M&A, Real Estate, and Equity & Debt Capital Markets, supported by our strength and wide-ranging experience in complimentary areas such as Tax, Fund Structuring, Finance, EU & Competition, Anti-Corruption, Employment, Dispute Resolution, Environment, Health & Safety, and Intellectual Property.


Reflective of London\xe2\x80\x99s multifaceted business community, our client base is varied across many sectors, with our focus concentrated on the pharmaceutical, chemical, real estate, financial institution, retail, and communications sectors.


GT London\xe2\x80\x99s ethos is rooted in custom-tailored partner-led advice \xe2\x80\x93 uncompromising in quality, efficiently delivered, and continuously mindful of our clients\xe2\x80\x99 satisfaction and commercial objectives. Our commitment to building long term relationships with clients as well as establishing new ones has led to the office being consistently recognised by leading legal directories, including Chambers UK, Chambers Europe, and Chambers Global, as well as the Legal 500 UK Guide.
We are committed to creating a diverse and inclusive work environment that offers our employees the opportunity and support they need to succeed. We are therefore happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm. One of our core values at Greenberg Traurig is to promote diversity and inclusion at all levels within the Firm, which is actively supported by our Managing Shareholder and D&I committee.


Position Summary:
The function of the IT User Support Specialist is to provide technology related consultation and support in an office environment, including the deployment, administration and/or support of technology systems essential to the day-to-day business operations.


The IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager or other technology department leader and the Business Director.


Duties & Responsibilities:

• Computer Hardware and Software support
• Maintains computer hardware asset inventory
• System setups, breakdowns and office moves
• Conference Room Services: Video conferencing, AV setups and take-downs
• Mobile devices support with a focus on enterprise email delivery
• Telephone and voicemail systems support
• Tracks user support requests and system failures
• Escalates more complex issues to advanced support service teams, follows-up, and communicates to end users
• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
• Performs preventative and routine maintenance
• Procurement of miscellaneous technology supplies
• Coordinates with IT vendors
• Coordinates with other departments
• Works with core IT teams on implementation and support of technology rollouts and projects
• Recognizes and makes recommendations to training where opportunities exist to address common support issues

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.


Skills & Competencies:

• Significant knowledge of the Windows 10 & 11 operating systems, settings, limitations, tweaks, and maintenance procedures
• Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint
• Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
• Experience troubleshooting and supporting iOS & Android mobile devices with a focus on enterprise email delivery using Intune
• Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
• Experience with common law firm tools such as email archiving and document management systems. Experience with Enterprise Vault and Filesite desired
• Experience with networking devices, cabling and associated troubleshooting
• Experience with remote access such as Citrix, Global Protect VPN and Remote Desktop
• Prior use of a trouble ticket tracking system
• Experience with using and troubleshooting video conference meetings (e.g., Zoom, MS Teams, etc.) and audio visual equipment
• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
• Superb customer service skills including the ability to understand both internal and external client needs and expectations to provide excellent service
• Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers, and other departments
• Strong communication skills and the ability to convey information clearly in both written and verbal communication
• Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment

Qualifications and Prior Experience:

• Previous experience providing technology support in a professional office environment

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.


In support of our unwavering dedication to putting diversity, equity, and inclusion into action, GT participates in the Mansfield Rule Certification Program. This Program, which is administered by The Diversity Lab, aims to increase diverse representation in the legal industry. In July 2020, we achieved Mansfield Rule 3.0 Certification. A year later, in 2021, we achieved Mansfield 4.0 Certification Plus, meaning we went beyond the requirements of the original Mansfield program. Most recently, in 2022, GT gained Mansfield Rule 5.0 Certification Plus \xe2\x80\x93 again achieving the highest level of certification a law firm can obtain. GT is currently participating in the Mansfield Rule 6.0 Certification Program. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially. #LI-Onsite