Job Description

Reference:

AUG20258301

Expiry date: 17:59, Sun, 31st Aug 2025


Location: Liverpool


Salary: 25,804.00 - 28,778.00 Per Annum


Benefits: 30 days annual leave, plus bank holidays, plus Christmas closure days



The Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence in research and education, dedicated to improving global health and well-being. We work with partners around the world to combat infectious, debilitating, and disabling diseases through research, education, and capacity strengthening.

About the role

We are seeking a proactive and customer-focused

IT/AV First Line Support

professional to join our IT Services (ITS) Team. In this vital role, you will be the first point of contact for IT and AV-related support requests across the organisation. You will play a key part in ensuring our staff and students can work effectively by resolving issues, escalating when necessary, and contributing to the smooth running of IT and AV systems.

About the team:

The IT Services team at LSTM supports our academic, research, and administrative communities, including subsidiary partners. Based in Liverpool, you'll join a collaborative and skilled team dedicated to enabling the success of LSTM's teaching, research, and community-focused projects. From day-to-day troubleshooting to supporting world-class research and education infrastructure, our team plays a vital role in keeping LSTM connected and operational.

Key Responsibilities are (but not limited to):

IT Service Delivery

+ Deliver support for IT and AV services across LSTM Main Activities
+ Install, configure, and troubleshoot IT and AV equipment.
+ Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accounts
+ Communicate clearly with staff and students and assist in resolving IT and AV issues.
+ Provide individual IT support to staff when requested through the Service Desk

Responding to Change

+ Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members
+ Assist with the implementation of major developments and projects undertaken by the IT Services department.
+ Advise colleagues on potential uses of existing and new technologies
+ Work flexibly to the needs of IT Services - this may include occasional out of hours working.

The ideal candidate will be able to demonstrate

An understanding of how IT/AV is used with a business IT environment Experience in working with a complex business IT/AV environment Experience in using, configuring and troubleshooting the Microsoft 365 and business AV systems Good communication and presentation skills to communicate complex IT concepts to a non-technical audience Ability to install and configure a range of hardware, software and troubleshoot issues

(For a full list of essential and desirable criteria please refer to the job description and person specification)

Additional benefits of joining LSTM:

30 days annual leave, plus bank holidays, plus Christmas closure days Generous occupational pension schemes Government backed "cycle to work" scheme. Affiliated, discounted staff membership to the University of Liverpool Sports Centre Plus, a host of additional family friendly policies

Application Process:

To apply for the position please click on the apply link and upload your CV and Covering Letter.

Due to the volume of applications, we receive, we may close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role.

Inclusion is central to our values at LSTM

We seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. LSTM selects candidates based on skills, qualifications, and experience.


We welcome conversations about flexible working; and applications from those returning to employment after a break from their careers.

About LSTM

Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.

LSTM actively promotes Equal Opportunities and Safeguarding Policies