Job Description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to embrace digital transformation fully. How? By creating innovative technology that makes selling cars better for our customers and buying and owning cars better for them.

We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

About the Role

We are looking for an experienced ITIL Change Manager with a background in Change/Release to support our Change Management operations. In this role, you will ensure seamless change/release implementation across platforms, networks & infrastructure, while also supporting project delivery.



You will work closely with operations, engineering / technical teams, customer teams, project managers and our customers to manage changes that impact vehicle software, cloud platforms, and connected services and support some of our project delivery initiatives.

Key Responsibilities

Managing Changes in the Change Management process (Infrastructure, Cloud, Engineering, IT)
Lead and oversee the end-to-end Change Management process is followed and managed in line with our audit requirements.
Manage the Change Advisory Board (CAB) and Governance Boards, ensuring risk assessments align with safety, compliance, and operational needs.
Collaborate with software development teams, DevOps, and Operations to assess and approve software releases, patches, and system upgrades.
Ensure minimal disruption to connected vehicle platforms, embedded systems, and customer-facing applications.
Communicating with Internal & External customers in relation to changes, change freezes, and general communication.
Monitor post-implementation performance, track KPIs, and drive continuous improvement in change processes.
Support project delivery, ensuring compliance with software development methodologies (Agile, DevOps) and internal frameworks.
Assist in tracking software release cycles, feature deployments, and IT service transitions.
Provide reports on change impacts, project risks, and dependencies to senior stakeholders.
Facilitate cross-functional meetings/communications between internal teams and customers as applicable.
Ensure regulatory and industry compliance (e.g., SOC, ISO) when implementing changes and releases

Key Skills & Experience

Proven experience in ITIL Change Management within an infrastructure or IT environment, ideally in the automotive or software industry.
Strong understanding of ITIL v3 or v4 frameworks.
Experience managing software release processes, cloud platforms, and IT service changes.
Background in ITIL ideally with experience in Agile or DevOps environments.
Strong stakeholder management, able to work across multiple levels across multiple functions.
Experience with Service Management tooling and/or project management tools.
Knowledge of SOC1/2 and ISO is an advantage.

Qualifications

ITIL Foundation (v3 or v4) required; ITIL Intermediate/Expert preferred.
Project Management certification (PMP, PRINCE2, or Agile/SAFe) is beneficial.
Further education in IT, Software Engineering, Business, or a related field (or equivalent experience).

Why join us?

We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration