Job Description

An exciting opportunity has arisen to join the London Ambulance Service as Deputy Director of Business & Performance within our Integrated Urgent Care Directorate.



This senior leadership role provides oversight across key areas including digital and IT systems, estates planning, governance, business continuity, communications, new business development, corporate performance, and financial strategy. You will be experienced in working at senior level, producing high-quality data and reports that provide assurance to the Executive and Trust Board.



The postholder will shape business planning, lead on performance and insight, and drive innovation that strengthens our position across London's urgent and emergency care system. Working closely with the IUC Director, senior Trust leaders, and external partners, you will provide confident and inclusive leadership while championing staff wellbeing, development, and inclusion.



If you are a strategic thinker with proven experience of leadership and programme delivery in complex environments, we would be delighted to hear from you.



As a member of the Integrated Urgent Care Directorate (IUC) senior leadership team to be accountable for:



o Ensuring high quality interface management with clinical and non-clinical departments ensuring patients are guided to the appropriate care by configuring resources, achieving the required contractual targets and (in turn) holding individuals and teams accountable for delivering their KPIs and objectives;

o Responsible for adherence to agreed clinical standards, protocol and safe practice in the delivery of clinical practice including information governance, prescribing and medico legal requirements and clinical workforce recruitment, management and training compliance;

o Representing the Director of IUC when required; being the 'public face' of the LAS and enhancing the reputation and profile of the Service;

o Making the most effective decisions, often in real time, on behalf of the LAS that affect patient care, the public, staff and the Service using well-informed judgement in collaboration with a range of stakeholders;

o Working with internal and external stakeholders in relation to performance and service delivery to proactively deliver appropriate responses to meet the challenges and needs of patients;

o Responsible for creating and delivering operational action plans associated with performance and being the single point of contact for external parties for allocated areas of service;



Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:



Our care - delivering outstanding emergency and urgent care whenever and wherever needed.

Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.

Our London - using our unique pan-London position to contribute to improving the health of the capital.



To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.



o Making and being accountable for decisions on behalf of the Trust at strategic level requiring working an On Call out of hours rota, covering days, nights and weekends;

o Being a role model leader by demonstrating effective and appropriate behaviours in both the day-to-day and high risk, difficult and distressing situations; being flexible by demonstrating the appropriate leadership styles and adapting communication to match the situation and audience; wearing uniform when appropriate and required;

o Working with clinical management and senior leadership to ensure operational process and procedures are clinically safe and meet legal, contractual and corporate clinical and quality compliance & approval;



Managing a budget of 65m+ and holding managers and teams accountable for expenditure.