Provide customer support for installed ESG products by identifying, diagnosing, and providing a resolution.
To provide application support by resolving complex queries raised through the service desk to the agreed service level.
To assist in the definition of feasible, cost-effective solutions to meet the agreed functional and non-functional requirements.
To understand GUI standards and assist users in interpreting these as required, liaising with the users, and undertaking GUI design and prototyping.
To participate in the design and architecture of the software solution.
To undertake and participate in quality reviews.
To assist in the identification of opportunities for component and technology re-use.
To appreciate the importance of design and software specifications.
To construct and document new and amended software in accordance with ESG standards, to meet the requirements of the design/program specification.
To understand the principles and objectives of user documentation; assist in the preparation of user documentation.
To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan and recommend corrective actions.
To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities.
To understand the importance of change control and work within a formal change control system.
To report progress and participate in progress meetings.
Have an interest in the Java eco-system, read about new frameworks, keep up to date with new language features and think how these can be applied to existing products.
Active mentoring of junior software engineers via pair programming, code reviews, etc.
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