Job Description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are looking to recruit a Jewellery Processor working in our Coulby Newham Head Office.

Benefits

Competitive market rates of pay

Monthly pay

Bonus Scheme

28 days holiday increasing to 33 (with service)

Birthday Holiday

Company Pension Scheme

Staff Discount scheme

Opportunities for staff development

Employee Recognition Scheme

Fully supported Employee Assistance Programme and access to our 24/7 well-being portal

Fully inclusive family friendly policies.

Job responsibilities

Key Duties and Tasks:

Assist with jewellery processing using the appropriate systems and guidance Deal with any branch queries relating to product Deal with any incoming customer queries ensuring resolution is reached Clean jewellery using the appropriate equipment following Health & Safety guidance instructions Deal with internal queries regarding quality of the cleaning, and address any re-clean or any other issues Prioritise cleaning workload in line with line manager instructions ensuring KPI's are met and there are no bottlenecks

Essential attributes:

Team Work

Be able to demonstrate how you have made a contribution to a successful team Have previous experience of working in a small team Show willingness to help and support team goals
Time Management

Be able to demonstrate how you have managed your own priorities in a work situation Be able to demonstrate how you manage your day-to-day priorities either at work or home
Customer Focus

Can clearly articulate your opinion of excellent customer service Able to display knowledge of jewellery products Show an understanding of the practical meaning of 'the customer always comes first'
Communication

Have good listening skills Be able to solve basic customer and colleague communication issues Can take instruction and communicate confidently with colleagues and customers Have basic knowledge of both the operation of a PC and keyboard skills

Person Specification:

Reliable and trustworthy Team Player Positive attitude Excellent communicator and listener Analytical Friendly and approachable Hard working Keen interest in jewellery
You must be willing to work 37.5 hours per week. (5 days per week Monday to Friday)

This is an opportunity to pursue a career in a recently voted Employer of the Year Company (in the coveted NPA Awards). Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

90% of staff say their branch/department is a happy place to work

96% of staff believe they have job security

87% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Job Types: Full-time, Permanent

Pay: Up to 12.80 per hour

Expected hours: No less than 37.5 per week

Benefits:

Company pension Employee discount
Experience:

Customer service: 1 year (preferred)
Work Location: In person