Full Time: 5 days per week, 37. 5 standard hours (typically 08.30am-17.30 or equivalent on late nights) Monday - Sunday with rotating days off.
There may also be a requirement, on occasions to work additional hours as per business needs.
Role Specification
Role Purpose:
Sell luxury jewellery and watches across the Lunn's Victoria Square store brands, including, Lunn's Portfolio of Fine Diamonds, Rolex, TAG Heuer & Tudor through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved.
Role Scope:
Work within a small team of sales professionals in our Lunn's Victoria Square store.
Area of Responsibility: Being a Brand Ambassador
Key Activities:
Immerse yourself in our Lunn's store environment, whilst being an ambassador for the brands ensuring each client gets exactly what they are looking for.
Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
As a team member contribute positively to the team environment and Lunn's values and ethos.
Educate and build your clients trust in our own brands, harnessing a long-term relationship with you and Lunn's.
Actively use our CRM (Customer Relationship Management) to continuously elevate our client journey.
Area of Responsibility: Client Experience
Key Activities:
Support your clients to create their special moments through your exceptional customer service.
Deal effectively and efficiently with all aspects of clients' enquiries from those that know exactly what they want to those that need a little help.
Area of Responsibility: Working Within a Team
Key Activities:
Attend all training programmes as part of your role to continue to support your learning and growth, developing yourself both personally and professionally to be the best version of you.
Work as part of the Lunn's store team to build and maintain exceptional, knowledgeable teams.
Area of Responsibility: Continual Improvement
Key Activities:
Preserve the product that is in store, ensuring that your showroom and displays are always pristine.
Review and suggest ways of continually improving the Lunn's Flagship Store.
Key Relationships
Primary
Lunn's Victoria Square Store Management Team
Lunn's Victoria Square Store Sales Team
Aftercare Team
Secondary
Retail General Manager - Multi-Brand
Retail General Manager - Mono-Brand
Lunn's Store Teams
Support Team
Person Specification
Essential
GCSE English and Maths C grade or above (or equivalent).
Minimum of 2 year of sales experience in a customer facing role.
Excellent communication skills.
Flexibility regarding hours of work.
Desirable
Retail experience in jewellery or watches
Retail experience in Luxury/premium brands/services.
Skills, Behaviours & Attributes
Have a passion for people, great a building rapport and personable.
Be an enthusiastic, self-motivated team player.
Ability to actively listen to ensure each client's need is met.
Ability to adapt your style to suit your client's needs.
Excellent attention to detail and enjoy problem solving.
Exceptional persuasive skills
Please apply using the application form.
CV's only will not be accepted
.
Lunn's is an equal opportunity employer.
Job Type: Full-time
Work Location: In person
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