Job Description

Overview:

We are seeking sophisticated storytellers with a passion for jewellery and a love of people who are motivated by delivering excellence in client experience and positive sales outcomes.



At Annoushka, we believe every client interaction should feel warm, curious, and memorable - helping them choose jewellery that becomes part of their life's story.

About Us

"We create jewellery to be loved and lived in, never saved for best - live in it, wear it all, wear it whenever."


Founded by British fine jewellery designer Annoushka Ducas MBE, our brand is celebrated for its exquisite, story-driven designs that captivate women who cherish quality, innovation, and personal style. Our brand is as unique and inspiring as the women we design for. We have boutiques in Chelsea and Mayfair, and concessions in some of the world's most famous department stores including Harrods and Liberty.


Responsibilities:
Through storytelling and personal connection, provide a warm and hospitable welcome to every client, ensuring a memorable and luxurious shopping experience. Achieve and exceed individual and boutique sales targets through expert product knowledge and consultative selling. Build and nurture long-term relationships with clients, maintaining client relationship data and proactively following up on sales leads and special occasions. Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy with integrity, warmth, and curiosity. Demonstrate in-depth knowledge of fine jewellery, gemstones, and precious metals, confidently educating clients on craftsmanship, collections, and care. Ensure the space is an immaculate, welcoming space - visually aligned with brand standards and correctly stocked. Support smooth daily operations through effective stock management, inventory checks, visual merchandising, housekeeping and administrative tasks. Support aftersales service, ensuring client service excellence.

Qualifications:

At Annoushka, we welcome applicants who act with integrity and bring warmth, kindness, curiosity, positivity and responsibility into everything they do.

Proven track record of developing and achieving sales success in luxury or high-value retail (fine jewellery experience essential). Confident storyteller who can build emotional connections with clients, listening with curiosity and translating this into personalised recommendations. Demonstrated successes in nurturing long-term client relationships. Product knowledge (and willingness to learn) to deliver confident consultations and exceptional after-sales support. Professional, stylish, and polished personal presentation suited to luxury retail environments. Warm, approachable, and engaging with the ability to inspire confidence and delight in every interaction. Positive, proactive team player with strong levels of motivation, initiative, and adaptability. Confident with digital tools, able to learn and navigate POS and CRM systems effectively. Experience and diligence in omni channel selling and proficiency in the use of social media for enhanced client outreach. * Flexible to work weekends as part of a rota to provide consistent excellence to clients.