Job Description

ACT Skills Academy, Hadfield Road Cardiff 37 hours Perm 24,243 rising to 26,138 30/09/25

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

Do you enjoy supporting young people to achieve their goals and build brighter futures?

If you're passionate about making a difference, creating inclusive learning environments, and helping learners overcome barriers, this could be the role for you.

About the role

We are looking for a passionate

Youth Learning Mentor

to join our team. In this role, you will:

Create a safe, inclusive, and engaging environment where learners can thrive. Support learners to achieve their qualifications and develop essential life skills. Manage behaviour constructively and positively. Provide tailored one-to-one and group mentoring to help learners reach their goals.

You may also be required to travel to different centres to support learners.


ACT is committed to promoting the Welsh language for both staff and learners. While not essential, the ability to speak Welsh is desirable.

What you'll be doing

Creating an inclusive learning environment that promotes safety, respect, and active participation. Reporting safeguarding concerns in line with ACT policy and supporting learner wellbeing. Managing behaviour positively and using effective strategies to de-escalate situations. Supervising learners during activities, breaks, and lunch, supporting them to stay on track with their qualifications. Mentoring learners, setting and reviewing targets, and celebrating progress. Assisting JGW+ Tutors with curriculum delivery and developing engaging learning resources. Maintaining accurate records of learner progress, attendance, and performance. Carrying out administrative tasks to ensure smooth programme delivery. Promoting equality, diversity, inclusion, and environmental sustainability in all aspects of your work.

What we offer

Generous Holiday Entitlement & Annual Salary Increases Staff Wellbeing & Engagement Officer Staff Wellbeing Weeks & Celebration Days Team Building Events Healthcare Cash Plan & Counselling Services Wellbeing Half Hour & Free Fruit Flexible & Hybrid Working Options (where applicable) Coaching & Mentoring Volunteering Days Family-Friendly Policies Gym Access (where applicable) Staff Council & Townhalls Credit Union Family Friendly policies. Birthday & Length of Service Gifts End-of-Year Gifts & Staff Recognition Rewards Life Insurance Cycle to Work & Electric Car Scheme (where applicable)

Why join us?

At ACT, we're proud to have been named one of the Times Best 100 Companies to Work For in the UK for the past eight years and to hold the Investors in People Platinum accreditation. We're committed to creating a workplace where everyone feels valued, supported, and able to thrive.

About JGW+

Jobs Growth Wales+ (JGW+) is a training and development programme for 16-19-year-olds. It gives young people the skills, qualifications, and experience they need to progress onto an Apprenticeship, start a business, or move into employment.


Our team is dedicated to helping learners reach their full potential by providing personalised support, guidance, and opportunities for growth.

and help us shape brighter futures for young people.

What you get in return:


Excellent professional development opportunities Generous holiday package (up to 45 days per year) E-learning platform available to all staff. Annual salary increases Staff counselling sessions Mental Health First Aider Wellbeing initiatives Bi-annual performance reviews Staff Council Flexible and hybrid working (where applicable) Team building days Volunteering days Staff celebration days Length of service, birthday and yearly appreciation rewards Staff Recognition Awards Healthcare cash plan Contributory pension scheme Life assurance Our Values:


At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.


FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement - values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.


Downloads
JGW Youth Learning Mentor JD Hadfield Sept 2025

Person Specification

What we are looking for

Experience

Experience working with young people, particularly those who may face barriers to engagement.
Experience supporting learners with Additional Learning Needs and/or learning difficulties/disabilities.
Ability to manage disruptive behaviour using appropriate de-escalation strategies, including physical intervention where necessary.

Qualifications & Knowledge

Minimum of 5 GCSEs (or equivalent) at grade C or above.

Skills & Attributes

Strong ability to motivate, mentor, and develop others.
A collaborative team player who can also work independently.

Personal Qualities

Creative, adaptable, and passionate about supporting young people.