Job Description

Job Title:

Jira Specialist (3-6 Month Contract)

Location:

On-site in Oswestry, with flexibility for partial remote work

Contract Length:

3-6 Months

Reports To:

VP of Software Engineering

Company Overview

Specialist Network Operations is a dynamic Managed Services Provider operating across Development, Network Operations, City Operations, and IT. As we scale our operations and teams, we are seeking a skilled

Jira Specialist

to lead the transformation of our Jira environment to support efficient workflows, reporting, and cross-team collaboration.

This is a

contract position

ideal for a Jira expert looking to make a strategic impact in a fast-paced, multi-departmental organization.

Position Summary

As the Jira Specialist, you will audit, streamline, and reconfigure our existing Jira setup, aligning it with the evolving operational needs of various departments. This includes mapping out critical processes (e.g., outage handling, provisioning, development sprints), implementing automation, and ensuring scalability through integrations and best practices. Your role will be cross-functional, working closely with engineering, operations, and leadership to deliver a high-performing Jira platform.

Key ResponsibilitiesJira Configuration & Administration

Audit existing Jira projects, workflows, fields, permissions, and screens Design and implement new workflows aligned with operational and business requirements Configure issue types, custom fields, screens, and automation rules for optimized ticket management

Process Mapping & Improvement

Collaborate with Development, Network Operations, and City Operations teams to gather Jira use cases and pain points Translate business processes (e.g., service provisioning, outage notifications) into effective Jira workflows Identify opportunities to consolidate tools/processes into Jira or through integration

Systems Integration & Automation

Integrate Jira with third-party systems (e.g., OSS/BSS platforms, scheduling tools, APIs) Develop or configure automations to eliminate repetitive manual tasks Work with internal development teams and vendors to ensure secure and stable integrations

Governance, Standards & Documentation

Define and document standards for Jira usage, permission structures, naming conventions, and best practices Create user guides, SOPs, and training materials for team adoption Establish governance policies to maintain long-term Jira health and data consistency

Reporting & Dashboard Creation

Build dashboards, filters, and reports tailored to key stakeholders (technical, operational, and executive audiences) Deliver real-time visibility into KPIs such as SLA adherence, backlog, outage resolution, and provisioning timelines

Stakeholder Engagement

Collaborate with leadership to align Jira improvements with organizational goals Communicate upcoming Jira changes, gather feedback, and ensure alignment across departments Advise on the use of additional Atlassian tools (e.g., Confluence, Bitbucket) to extend functionality

Qualifications & Experience

Required:

3+ years of hands-on experience as a Jira Administrator or Specialist in multi-project environments Proven expertise in configuring Jira projects, workflows, permissions, screens, and notifications Experience with Atlassian Marketplace tools (e.g., ScriptRunner, Automation for Jira, Tempo) Familiarity with REST APIs, webhooks, and system integrations Strong documentation, collaboration, and stakeholder communication skills Ability to translate business processes into technical solutions

Preferred:

Atlassian certifications (ACP-JA, ACP-600, etc.) Experience with Agile, DevOps, or ITIL frameworks Familiarity with Confluence, Bitbucket, or other Atlassian suite tools

What We Offer

Competitive daily or monthly contract rate Opportunity to lead a high-impact project with cross-functional visibility Flexible working arrangements, with on-site presence as needed Collaborative work culture involving engineering, operations, and product teams Potential for contract extension or permanent role consideration

How to Apply

To apply, please send your CV and a brief cover letter highlighting your relevant Jira experience and notable projects where you improved or transformed Jira environments.

Job Types: Full-time, Temporary, Temp to perm
Contract length: 6 months

Work Location: In person