Job Description

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world's leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world's premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

Interpreting customer concerns and comments and liaising with Service Technicians.

Booking/scheduling vehicle services.

Liaising with customers about any additional work required.

Estimating time and costs associated with repairs.

Handling customer complaints.

Responding to customer requests.

Tracking the vehicle through the workshop.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

Training Provided

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.

(England: Standard)

On successful completion of the one-year programme, you will receive the following:

Level 2 Customer Service Practitioner Standard

JLR specific certifications

(Scotland/ Wales/ N.Ireland: Framework)

On successful completion of the 15 month programme, you will receive the following:

Level 2 / Level 5 in Customer Service

JLR specific certifications

Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.

Desired skills

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

A willingness to learn

Teamwork

Quality focus

Personal responsibility and resilience

Problem solving

Minimum entry requirements

GCSE grades 9 - 3 (A - D) or equivalent in English, Maths and two other subjects are required.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Future Prospects

There are lots of opportunities to develop your career within our expanding retail network.

Once qualified, the earning potential for a Customer Service Advisor is between 20,000 and 30,000, so it is worth considering the future opportunities beyond the apprenticeship.

Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.

Further notes

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.

English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths but understands that some applicants aged 19+ may not have the advertised entry grades. These are desired but not essential for success - applications specifically for candidates aged 19+ will be reviewed on a case-by-case basis regardless of your prior qualifications. Applicants aged 16-18 are subject to entry grades of a 4 or above or equivalent as advertised.

We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer. Inspiro Learning are the main point of contact for this vacancy and carry out the full recruitment service for the Jaguar Land Rover network. Approaching the retailer directly will not always help your application.

Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

Job Types: Full-time, Apprenticeship

Pay: From 302.00 per week

Schedule:

Monday to Friday Weekend availability
Work Location: In person