Job Description

Senior Stylist

Division / Department: Sales

Reports to: Boutique Manager

Direct reports: Stylists

Position Summary

At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London(TM) to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.

Responsibilities and tasks

Deliver exceptional customer service Maximise sales performance and productivity Team management Communicate effectively Build collaborative relationships across department store Create, organise and execute in store events Effectively manage stock and inventory Maintain high VM standards and work environment Complete any administrative tasks to a high standard and in a timely manner To be aware of competitor activity and to drive an omni-channel approach

The Ideal Candidate

The ideal candidate will be warm, kind and friendly, love to help with a 'can-do' attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

The ability to provide inspirational, authentic and personalized customer service Proven track record of achieving and/or leading a team to achieve sales and customer service targets Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Our Brand

The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.

At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.

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Our company brand is the articulation of who we are--it defines our corporate entity, The Estee Lauder Companies.

WE ARE

Individuals.

We are a bold, diverse community--home to the most creative talent.

WE ARE

Inventors.

We have pushed the boundaries of possibility for 70+ years--together, we are inventing the future of beauty.

WE ARE

Global Citizens

We are a bold, diverse community--home to the most creative talent.

As a company, we've always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we're ready to share and amplify our company brand so that we can build on The Estee Lauder Companies' leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we've just completed the same exercise for our company brand, The Estee Lauder Companies.

Together, WE ARE The Estee Lauder Companies. #ELCfamily

Description

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As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.


With your passion for people, our company, products and services, you will ensure that each customer has a unique and inspirational in?store experience which educates, inspires and delights them.


You will also use your exceptional people skills to build collaborative working relationships with the rest of your dynamic team to ensure that the store meets the Company's high standards of visual merchandising.


If you are an ambitious self?starter looking for a progressive career within the Retail Beauty Industry then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.


As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.

Qualifications

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While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software * Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview