Job Description

JOB DESCRIPTION

AKG Group UK Company:

AKG (UK) EMPLOYMENT LTD

Position Title:

Journey Guide

Job Level

9

Role Status:

Fixed-Term ending 31 March 2026

Reports To:

Business Manager

Roles Reporting to this Position:

N/A

Primary Objective:

To elevate the skills and qualifications of Rugby and Stratford Upon Avon residents, particularly those who are currently underqualified and/or facing employment challenges and aims to connect low-qualified residents with local growth sectors, thereby enhancing employability and fostering economic development.

Key Relationships/Interactions

Internal

Business Manager Senior employment coach Employer services Finance LPU

External

JCP Community groups Key stakeholders Training and skills providers

Key Responsibilities

Journey Guides

To support Customers, the Journey Guide will:


Undertake outreach to engage potential customers onto the programme (e.g. pop-up stalls/events Hold a small caseload.

Undertake Diagnostic Assessments to inform SMART Learning Plans.

Lead weekly one-to-one progress reviews.

Deliver employment-focussed support e.g. building confidence and motivation, completing course applications. Support customers to apply for, start and complete training to improve chance of employment. Record progress on CMS Systems

Support participants to download the Jobs 22 App.

Essential/Desirable Skills, Knowledge and Experience

Experience in providing one-to-one support or coaching and positively influencing other peoples professional or personal development. Experience of working in the employment and skills sector and delivering to specified targets, quality standards and compliance measures is essential. Experience of using motivational and action planning techniques to manage the progression of participants into sustainable work opportunities. The empathy it takes to engage with all sorts of people, and the confidence to challenge them if you need to. The ability to handle complex cases at the same time in an environment where you will have targets to achieve. The need to be organised and be able to manage time effectively and ensure monthly targets are achieved. Excellent communication skills, including the ability to motivate and inspire others. An influencing approach, especially when it comes to bringing other people around to your way of thinking. The need to have a good understanding of the local and regional labour market. A practical understanding of the recruitment and selection processes. You should be comfortable to do some local travel, and using a range of digital channels including phone, video conferencing and email. * Good administration, IT and good experience of using MS office software.