Job Description

Job Ref:

4C1449

Branch:

The Westin London City

Location:

The Westin London City, London (Central)

Salary/Benefits:

Market Related Salary + Service Charge

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

4ON 4OFF

Hours per week:

42

Posted date:

22/08/2025

Closing date:

05/10/2025

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Overlooking Shakespeare's Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.


Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves."


At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.


Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks.

A DAY IN THE LIFE OF A JUNIOR CONCIERGE AT THE WESTIN LONDON CITY HOTEL

What you'll be doing...



Reporting to the Head Concierge, you can expect your working day to include the following.


Make reservations for guests, such as restaurant bookings, transportation, and event tickets. Provide information and recommendations to guests about local attractions, restaurants, transportation, and other services. Handle guest inquiries, requests, and concerns promptly and effectively. Assist in organizing and coordinating special events or guest amenities. Collaborate with other departments to ensure seamless guest experiences. Maintain records of guest interactions and transactions in a professional and confidential manner.

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements...



To succeed in the role of Junior Concierge, you will need the following qualities and skills.


Previous customer service experience is a plus. Strong verbal and non-verbal communication and interpersonal skills. Knowledge of the local area and attractions. Excellent organizational and multitasking abilities. Familiarity with reservation and booking systems. Professional appearance and demeanour. Willingness to work flexible hours, including evenings, weekends, and holidays as needed

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...


Flexible working (subject to role and probationary review) Staff accommodation rates across UK (Mariott 4C Group Hotels) Life Assurance Cover Cycle to Work Scheme Technology Scheme Health Cash Plan (HSF) Referral Bonus Scheme Workplace pension scheme Access to Employee Assistance Program (EAP) and Wellbeing Support Eyecare vouchers Continuous Learning Development opportunities Recognition Programme Opportunity to attend Social events. Meals on duty (worth 1000)

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group



4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.


You will have access to a benefits package we believe truly works for our people and enhances our overall culture...


Flexible working (subject to role and probationary review) Staff accommodation rates across UK (Mariott 4C Group Hotels) Life Assurance Cover Cycle to Work Scheme Technology Scheme Health Cash Plan (HSF) Referral Bonus Scheme Workplace pension scheme Access to Employee Assistance Program (EAP) and Wellbeing Support Eyecare vouchers Private Medical Insurance Continuous Learning Development opportunities Recognition Programme Opportunity to attend Social events. Meals on duty (worth 1000)




EQUAL OPPORTUNITIES


4C Group and The Westin London City are an equal opportunity employer.

About 4C Group



4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.