to take ownership of the day-to-day operations that keep our product ecosystem running smoothly and efficiently. This is a midweight role ideal for someone with strong quality assurance foundations who is ready to step into a broader product operations remit--including app releases, data configuration, support workflows, and operational support for go-lives.
Responsibilities
Quality Assurance
Create, maintain, and run manual test scripts for mobile and web platforms.
Archive test runs and results to ensure traceability and compliance.
Lead testing for new app releases and validate fixes and features before deployment.
Coordinate closely with the development team to reduce implementation errors.
Proactively investigate, replicate, and triage user-reported bugs.
Drive early-stage feedback loops to streamline development cycles.
Set up beta tests and collate structured feedback for product improvement.
Product & Data Administration
Manage clinician and patient requests for new system data (e.g., medications, hospitals, PROMs).
Support hospital onboarding by configuring cohorts, messaging workflows, and disease profiles.
Handle user account support (e.g., password resets, clinician onboarding).
Operational Excellence
Own the app release process across Android and iOS platforms, including preparation of release notes, metadata, and store submissions.
Serve as the internal point of contact for product-related support queries, triaging and escalating as necessary.
Work with cross-functional teams to ensure operational readiness for new market launches.
Contribute to the development of internal processes and playbooks to improve product delivery speed and reliability.
About You
You want to be doing work that is meaningful and collaborative.
You are a self-starter, holding yourself accountable to high standards, and are organised and detail-oriented.
You can communicate clearly and work effectively with both technical and non-technical stakeholders.
You have a strong foundation in QA and product operations and are comfortable handling concurrent workflows.
You ideally have some familiarity with healthcare systems and an interest in improving outcomes for people with long-term conditions.
Must-Have
ISTQB Foundation certification or demonstrable equivalent experience.
Strong knowledge of manual testing practices and tools (e.g., TestRail, Cucumber Studio).
Proficient in Excel/Google Sheets and Microsoft Office.
Experience managing apps in Google Play Console and Apple App Store Connect.
Sharp attention to detail and strong organisational skills.
Clear written and verbal communication.
Nice-to-Have
Experience with SQL and understanding of relational database structures.
Familiarity with API testing tools (e.g., Postman).
Experience working in a regulated or healthcare environment.
Familiarity with tools like Jira, Confluence, and Slack.
Strong knowledge of manual testing practices and tools (e.g., TestRail, Cucumber Studio).
Experience managing apps in Google Play Console and Apple App Store Connect.
Sharp attention to detail and strong organisational skills.
Clear written and verbal communication.
Proficient in Excel/Google Sheets and Microsoft Office
About Us
Ampersand Health is building the world's first agentic hospital for long-term inflammatory conditions. We specialise in digital therapies and data-driven care for people living with immune-mediated diseases like Crohn's, Colitis, Rheumatoid Arthritis, and Psoriasis. Our vision is a future in which patients benefit from personalised medicine and precision care, powered by AI and real-world data.
Why Ampersand Health?
We are a dynamic high growth company in the digital health space, with a team who are all-in on our purpose. You'll be joining a team of motivated people working on a mission to improve the health and happiness of our users as they manage life with a complex long term condition. As people, we're a sociable, easy-going bunch, who support each other through the challenges of our work.
In addition, we offer:
? Employee share option scheme
? Company pension scheme
? 24 days annual leave plus bank holidays
Job Types: Full-time, Permanent
Benefits:
Company pension
Schedule:
8 hour shift
Application question(s):
ISTQB Foundation certification or demonstrable equivalent experience.
Strong knowledge of manual testing practices and tools (e.g., TestRail, Cucumber Studio).
Experience managing apps in Google Play Console and Apple App Store Connect.
Do you have the right to work in the uk?
Experience:
Quality assurance: 2 years (required)
Work Location: In person
Expected start date: 01/07/2025
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