Job Description

NUCO Travel | Junior Account Manager
Job Title: Junior Account Manager
Team: Sales Team (Non-Student Groups)
Location: Cheadle, South Manchester
In-office policy: Minimum 4 days per week in the office (when not travelling) for first 6 months - this will then be reviewed
Duration: 2-year fixed term
Hours: 37.5hours per week
Salary: 25,000 plus up to 15% annual performance bonus
Role Start Date: ASAP
The role
The role is a core role within the business - harnessing and retaining our direct relationships with our non-student, bespoke accounts and their passengers. You will be customer-facing and will be at the front line of the company, in and out of the UK,
We typically have a full-year cycle of different tasks throughout the year, which keeps the role incredibly engaging whilst providing you with consistent professional development. This includes elements such as account management, promotion support, sales, event delivery and customer service. You will be the main point of contact for the accounts you are responsible for, booking them into their chosen resort and taking them through the process of promoting their trip to launching for their passengers. You will be deployed to ski resorts across the ski season (typically France or Andorra) to deliver resort weeks for hundreds of passengers to the highest standard.
By working closely together in person, you will play a key part in the development of one of our growing brands, as we work hard on our strategy to position ourselves as market leaders in bespoke trips. Success in this journey comes from the energy of collaboration within our team, sharing ideas, shaping strategies together, and building a culture that sets us apart. You will be the voice of our accounts and passengers internally and will have the ability to be part of key influential decisions of the professional group's brand. This is a highly visible role, responsive and driven by authentic relationships, working with a diverse range of stakeholders.
Our passengers value people who care like they do! You need to be highly organised, able to work independently, self-motivated and a great communicator - that's within the team, the wider company, and of course with our accounts and customers.
Working hours
Your main contracted hours will be 37.5 hours per week, based in our South Manchester office. Working hours may vary depending on the requirements of the company, such as working abroad whilst part of the delivery team.
You will thrive in this role if you are:

• An excellent communicator
• Ambitious
• Authentic
• Persuasive
• Conscientious
• Adaptable to different people and situations
• Love the mountains!

Your responsibilities would include

• Establishing and maintaining effective working relationships with an exciting client base of group leaders from Global companies and communities. You will be the main point of contact and responsible for being the facilitator for all their contact with the company.
• Assisting with group accounts throughout the year from sales, operations and logistics to customer service and events, ensuring all contractual obligations are delivered to the highest standards.
• Confidently selling and promoting ski holidays and/or experiences with integrity and transparency. This includes being able to comfortably speak publicly in presentations and online pitches.
• Deliver an exceptional customer experience for all clients.
• Ensure client success by nurturing and supporting your clients with effective sales strategy, promotional support, resource and performance assessments.
• Management of large-scale overseas events and large teams of delivery staff.
• Working alongside other departments such as our Customer Experience and Operations teams to ensure the smooth delivery before, during and after a trip.
• Keeping on top of all of your clients' activity and ensuring they always have what they need when they need it, to do their very important work.

Team
Your immediate manager and report will be Brad Keens, Senior Corporate Account Manager.
Driving requirements
Full UK driver's Licence (must be able to drive manual) and comfortable to drive abroad.
Benefits
We have won awards for being one of the Top 20 Businesses to work for in travel. Part of this is because we believe that not all benefits are quantifiable in a monetary sense. We like to ensure we are giving back on all levels:
Financial
Competitive salary and bonus (up to 15%)
Friends & family discount on ski holidays (and some treats the longer you are with us)
Social
Regular "low-key" drinks after work and social opportunities
Several paid-for socials throughout the year and annual team-building trips, including Team Ski at the end of each season
Work
Flexible working environment
Clear career development and CV amplification opportunities after the initial contract
Exposure to senior leadership for training and mentoring
Extra holiday allowance for continuous service
Products & tools
Merch pack (T-shirts, SunGod sunglasses and beanie)
Discounts on a wide range of companies, brands and experiences
Health
Welfare work package
Our commitment to equality and diversity
NUCO Travel is an equal-opportunity employer and prohibits discrimination and harassment of any kind. NUCO Travel is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at NUCO Travel are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other status protected by the law. NUCO Travel will not tolerate discrimination or harassment based on these characteristics. NUCO Travel encourages all applicants to apply.

Skills Required