Junior Call Centre Executive

Leeds, ENG, GB, United Kingdom

Job Description



As a Junior Call Centre Executive, you will be the frontline ambassador of our company, responsible for engaging with clients and prospects over the phone. This role involves handling inbound and outbound calls to support marketing campaigns, provide information, and build positive customer relationships.

Key Responsibilities



Manage inbound and outbound calls in a professional and courteous manner Deliver clear, concise information about marketing services and campaigns Identify customer needs and provide appropriate solutions or escalate queries as necessary Record and update customer information accurately in the CRM system Support the marketing team by generating leads and qualifying prospects Achieve set targets for calls and conversions Assist with feedback collection and reporting to improve customer experience Work collaboratively with other team members to ensure smooth operations

Requirements



Excellent verbal communication and interpersonal skills Friendly and approachable telephone manner Strong attention to detail and organisational skills Ability to work well under pressure and meet targets Previous call centre or customer service experience desirable but not essential Willingness to learn and develop in a fast-paced environment

What We Offer



Full training and ongoing support Opportunities for career progression within the company Friendly, collaborative work environment
If you're enthusiastic about customer engagement and eager to grow your career in marketing, we'd love to hear from you!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Leeds LS1 4DW (required)
Work Location: In person

Application deadline: 13/07/2025
Expected start date: 14/07/2025

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Job Detail

  • Job Id
    JD3308865
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Leeds, ENG, GB, United Kingdom
  • Education
    Not mentioned