Job Description

Junior Claims Adjuster/Claims Adjuster (Specialty Lines)

Company Summary

Mosaic is a global specialty insurance agency with exceptional expertise, a focus on complex products, and a distinctive operating model. Our innovative structure allows deployment of different forms of capital in full alignment for the benefit of clients and partners. We currently underwrite for close to 30 carriers alongside our Lloyd's Syndicate 1609--offering lead-line + syndicated capacity, custom service, and full claims-settlement authority across seven product lines in seven countries. We harness the heritage of Lloyd's and benefit from the market's global licenses and financial-strength ratings.

Job Spec

Mosaic is looking to hire either a Junior Claims Adjuster or Claims Adjuster, ideally experienced in Professional Liability, Financial Institutions and Directors & Officers insurance, however, applicants with experience of other classes will be considered. The role will be suitable for an individual currently a trainee or junior adjuster who is looking to take the next step, or an established adjuster with two to four years' experience looking to gain more responsibility. The role will report to one of Mosaic's finpro claims managers, however, the individual could potentially be involved across Mosaic's other lines of business working with other claims team members. The position is located in London.

Key Responsibilities

Day-to-day management of own portfolio of claims and associated tasks arising out of caseload Evaluate information on coverage, liability, and damages to determine extent of exposure to insured and company Directly and closely monitor assignments to experts and defence counsel Provide outstanding customer service and build longstanding relationships with insureds, brokers, and partners Communicate coverage positions to insureds Set and monitor reserves within authority Report to reinsurers and other insurance partners Support business leaders on an as-needed basis on claims and underwriting related issues Attendance at mediations and trials, as necessary

Skills, Experience and Education

Two to four years' experience as a junior/trainee claims adjuster or as a claims adjuster in the London market ideally handling professional indemnity or financial institutions claims, although applicants with other experience or backgrounds will be considered Knowledge of industry best practices and systems, including ECF Strong relationship management skills, particularly in adverse or high-pressure situations Ability to work independently Experience of working with Lloyd's/having Lloyd's certifications a plus Excellent interpersonal communications and negotiation skills; ability to deal with customers and business partners in professional manner Ability to make prompt, intelligent decisions based on detailed analysis of complex issues Entrepreneurial nature of company necessitates willingness to adapt as needed to help team Educated to A-level standard, any legal qualification would be advantageous Studying towards CII qualifications

Mosaic offers you

True entrepreneurial culture Competitive total rewards compensation package, reflecting growth of the business




Mosaic celebrates diversity, equity, and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.