Consultant (Research)
Hybrid - 2 consecutive days a week in the London (SE1 1UN) office
Full Time, Permanent
Competitive salay
At +impact, we strive to deliver world-class customer insights and service design in both the public and private sectors. Our goal is to help organisations place people at the heart of their decision-making, enhancing customer experience and transforming business operations.
We are seeking a Junior Consultant to join our Experience Design team. In this role, you will report to a Senior Consultant and work on a variety of research, UX, and service design projects across both the private and public sectors. We are looking for someone with a diverse set of research and design skills who can conduct discovery research, support co-design workshops, assist with user testing and pilots, and is passionate about delivering human-centred services.
Main duties
Support project work across a range of clients.
Carry out research activities, including attending kick-off meetings, recruiting participants, preparing discussion guides, writing surveys, and supporting the moderation of research sessions. You may also be required to moderate sessions when appropriate.
Collaborate with others to analyse and synthesise research data.
Effectively communicate research insights to stakeholders in a clear and actionable format.
Contribute to wider team activities, such as supporting or leading internal workshops and participating in various initiatives.
Write opinion pieces to share insights and thought leadership within the industry
Essential skills and experience
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