Job Description

The Role

As a

Junior Customer Care Assistant

, you'll be the first point of contact for customer queries and support, helping to resolve issues, provide product information, and represent both our company and the brands we work with in a professional and caring manner. This is an ideal role for someone with a passion for helping people and an interest in marketing and communications.

Key Responsibilities

Respond to customer enquiries via phone, email, and face-to-face interactions Provide accurate information about our services, products, and campaigns Handle feedback, complaints, and queries with professionalism and empathy Support customers through every step of their experience with us Maintain up-to-date customer records using CRM systems Work closely with sales and marketing teams to ensure customer expectations are met Help monitor customer satisfaction and suggest improvements to enhance service delivery

What We're Looking For

Excellent communication and interpersonal skills A positive attitude and a genuine desire to help people Ability to stay calm under pressure and resolve issues efficiently Strong attention to detail and organisational skills Basic computer skills and comfort using email, CRM tools, and online platforms Previous experience in customer service, retail, or hospitality is a bonus - but not essential

What We Offer

Full training and continuous support from experienced team members Friendly and inclusive team environment Opportunities to work on marketing campaigns and gain industry insight Clear development path with the chance to grow into customer success or account management roles

Are you passionate about people and ready to build a career in a dynamic marketing company?

Apply today and take your first step into an exciting and rewarding role.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Liverpool L1 4DQ (required)
Work Location: In person

Application deadline: 03/08/2025
Expected start date: 04/08/2025