Job Description

Role Overview

As a

Junior Customer Service Coordinator,

you will be the link between our marketing teams and our customers. You'll play a key role in ensuring that customer interactions are smooth, professional, and aligned with campaign goals. This is an ideal position for someone looking to grow within customer experience and marketing operations.

Key Responsibilities

Assist in managing customer interactions across marketing campaigns Respond to customer queries and resolve issues promptly and professionally Coordinate with event and outreach teams to ensure accurate customer communication Maintain up-to-date records of customer interactions and feedback Help streamline processes to improve customer satisfaction Support campaign execution by managing administrative tasks Collect and analyse customer feedback for campaign improvements

What We're Looking For

Excellent communication and interpersonal skills Organised and detail-oriented, with the ability to manage multiple tasks Positive attitude and a team-first mindset A natural problem solver with a passion for helping people No previous experience required - full training provided Previous experience in retail, hospitality, or customer service is a bonus

What We Offer

Full training and mentorship to build your career A dynamic, fun, and supportive team environment Opportunities for fast-track progression Experience working on campaigns for leading brands

Ready to take your first step into customer service and marketing? Join a team that values growth, energy, and people-first experiences. Apply now!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 (required)
Work Location: In person

Application deadline: 13/07/2025
Expected start date: 14/07/2025