Job Description

Role Overview:

As a Junior Customer Service Coordinator, you will play a key role in supporting the customer journey. You'll act as the link between the marketing teams and our customers, ensuring a positive and professional experience across all touchpoints. This is an excellent opportunity for someone looking to start their career in customer service within a vibrant marketing environment.

Key Responsibilities:

Respond to customer enquiries via phone, email, and in-person at events Track and manage customer queries and feedback through CRM systems Coordinate with internal teams to ensure timely resolutions and follow-ups Provide clear and accurate information about campaigns and services Maintain up-to-date records of customer interactions Support campaign teams during launches, events, and promotions Assist with administrative duties related to customer support and reporting

What We're Looking For:

Strong communication and interpersonal skills A friendly and approachable attitude Highly organised with good attention to detail Ability to manage multiple tasks and prioritise under pressure A team player who's eager to learn and grow within the company No previous experience required - full training provided

What We Offer:

Full in-house training and onboarding Clear progression opportunities within customer service or marketing A collaborative and supportive work environment Social events, team-building activities, and travel opportunities

To Apply:

Please submit your CV and a brief statement on why you're interested in customer service and marketing.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, S10 3HD (required)
Work Location: In person

Application deadline: 16/06/2025
Expected start date: 16/06/2025