Job Description

Embark on a rewarding IT career without being a developer! If you have experience in creating and maintaining teaching timetables and aspire to step into IT, we want to hear from you. Bring your positive attitude, genuine passion for excellence and eagerness to learn.


Join our dynamic team at the University Information Services, contributing to the support of the University's Timetabling and Room Booking systems. From initial system implementation to ongoing support, you'll acquire extensive experience in new enterprise technologies. Gain subject matter expertise in our timetabling systems, actively participating in large project implementations and providing continuous systems support.


Collaborate with users, providing guidance on leveraging information technology for business objectives and effective problem-solving. Dive into user requirements, explore IT solutions, oversee enterprise system implementations, and deliver ongoing support for issues and change requests. Engage with in-house development teams and external vendors, offering your expertise and support.


While the work can be challenging, it's undeniably rewarding. This role serves as an excellent entry point for a career in IT, exposing you to diverse challenges and providing essential skills for professional growth. We will provide all necessary training as well as support from a very welcoming team. Apply now and begin a fulfilling journey with UIS!

Main Responsibilities

Provide user support for timetabling and booking systems. Perform annual system maintenance & configuration activities. Ensure that systems and procedural documentation is maintained and accurate. Triage helpdesk tickets for timetabling and booking systems. Perform business analysis and requirements gathering for changes and projects. Scope projects and engage in the project planning. Research options and propose solutions for projects. Support project implementation and user training, including in-person and onboarding activities. Configure and undertake quality assurance testing for new releases.

Qualifications & Essential and Desirable Skills

Degree (2:1 or higher) or equivalent work experience. Hands-on experience in lecture timetable creation and maintenance. Comfortable with the analysis of large data sets and reporting. Proficiency in Microsoft Excel and experience using collaboration and project management tools (e.g., Confluence and Jira) are desirable. Experience with API coding and development is desirable, particularly in supporting system integration or data exchange between services. Business analysis, requirements gathering, or change management experience (desirable but not essential). Administrative background with general knowledge of IT systems (desirable but not essential). Strong problem-solving skills. Comfortable navigating and finding solutions. Enthusiastic self-starter with a keen interest in learning new technologies. Positive, customer-focused attitude.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.



If you would like more information about this role, informal enquiries can be directed by email to Dean Feltham, Senior Functional Analyst, at dean.feltham@uis.cam.ac.uk.


Please quote reference VC46876 on your application and in any correspondence about this vacancy.


The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.


The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Key information

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Department/location

University Information Services

Salary

33,951-39,906

Reference

VC46876

Category

Assistant staff

Date published

17 October 2025

Closing date

31 October 2025