Job Description

SCHOOL / SERVICE

Professional Services

DEPARTMENT

Information Technology

LOCATION

Abacus House

CONTRACT TYPE

Permanent

JOB CATEGORY

SALC / Clerical / Technical / Support

HOURS

Full-time

SALARY MIN

29,959

SALARY MAX

33,482

PUBLICATION DATE

11-Jul-2025

CLOSING DATE

20-Jul-2025

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.



Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

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Junior /entry level role. Responsible for level 1 and 2 software and hardware support, predominately via telephone, face to face at service points, via email or via the web.



Provision of technical advice, guidance, and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analysing, identifying and diagnosing faults and symptoms using established processes and procedures. Majority of resolutions are completed "remotely".

Responsibilities

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Service Desk and Incident Management

System Software Support

Client service

Person Specification

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Educated to GCSE level or equivalent.



Knowledge of /IT environment.



Proficient in Task of Service desk and incident management at Level 1.



Awareness of automated application systems to support services or processes



Understanding of the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices.



Basic knowledge around the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within the University.



Understanding of systems software e.g. Windows 7, Mac OSx, UNIX.



Awareness of tools or systems which provide access security control.



Familiar with progress reporting against an agreed plan

Additional Information

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Please note: This role is only open to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered at this time.

To apply, please email your CV and cover letter to

recruitmentcoordinators@city.ac.uk

, demonstrating how you meet the essential criteria outlined in the person specification.

Please quote reference ( PRSV01157 )

Closing date for application : 20 July 2025 at 11:59pm.

The selection process will involve an interview. Further details will be confirmed at the interview stage. [If the selection process will include a presentation or test, please provide details and be prepared to accommodate any reasonable requests for candidates with a declared disability or who are making an application under the Guaranteed Interview Scheme].



City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.



City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.



We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.



City St George's operates a guaranteed interview scheme for disabled applicants.



Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work.



The University of business, practice and the professions.