Job Description

Junior IT Service Desk Engineer

Permanent, full-time position, office based

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI, one of the largest international Legal Tech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.


Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you'll find yourself in good company here.

Meet the team

We're a fast growing business built on a foundation of cutting edge technology, and our Information Systems teams are the sharp minds and steady hands keeping us running smoothly and making sure we're always one step ahead.


Whether you're keeping users' technology up to date, using analytics to solve complex business problems, or digitising processes to improve the ways we work, our technology specialists are the forward thinking experts keeping the engine of our continued success running, and the success of our clients too.


If you're a tech-savvy critical thinker with big ambitions and a drive to make a meaningful impact, you'll find not just a rewarding career but a chance to help shape the future of Legal Tech.

Requirements

What you'll do

Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance Escalate issues to appropriate team members when necessary Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets Maintain server rooms and network cabinets to ensure optimal functionality and organization Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations Securely erase data from devices and prepare them for safe and compliant disposal

What you'll bring

At least 1 year of relevant IT experience or completion of an IT apprenticeship Basic understanding of Azure Active Directory and Active Directory Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens Foundational networking knowledge Basic understanding of AV systems used in meeting rooms Full UK driving licence (own vehicle preferred) Eagerness to learn and continuously develop your skillset A strong commitment to delivering outstanding customer service Genuine enthusiasm for technology and its evolution Excellent attention to detail, especially in ticketing and documentation

Benefits

What you'll get

On top of a competitive salary, we also offer an excellent benefits package:

8% employer pension contribution Private health insurance (including optical and dental) 80 monthly gym contribution Life insurance cover Employee Assistance Programme (EAP) Generous professional development fund Enhanced parental leave PerkBox membership Cycle to Work scheme 25 days annual leave, plus 8 bank holidays Work anniversary rewards Paid time off to give blood One annual volunteer day for a charity of your choice Free healthy breakfast, light lunch, and snacks Dog-friendly office

Life at LEAP

LEAP is all about impact, growth, and ownership. We're united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.


LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and so much more.


We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we're committed to empowering LEAPsters with resources and career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

More you should know

Discover the human side of cutting-edge LegalTech


Life at LEAP


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Closing Date:

Wednesday 23rd July, 2025

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible