Job Description

We're reimagining work/life balance - and you could be part of it.

At OFG, we're proud to be part of the 4-Day Working Week trial - a bold step toward giving our teams more time to recharge, refresh, and enjoy life outside of work.

That means you could be working 80% of your usual hours, while still earning 100% of your pay.

If the trial proves successful, we'll roll out the 4DWW across the Group - making now the perfect time to join #TeamOFG and help shape the future of work.

Job Title: Junior L&D Service Delivery Manager

Salary: Up to 35,000 per annum (not pro rata) + car allowance 3,000, dependent on experience

Location: Home based with travel to sites and Bolton where required

Contract: Full time, Permanent

Hours: 37.5 hours per week, Mon-Fri 9-5

ABOUT US:

At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world's leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans.


Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning, our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen.

JOB PURPOSE:

As a Junior Service Delivery Manager within the Learning, Development and Talent team, you will play a key role in supporting the delivery of high-quality learning services across Outcomes First Group. Working closely with the Senior Service Delivery Manager, you will help coordinate and monitor L&D activities, ensuring the effective rollout of learning programmes, systems, and initiatives to colleagues across our education and care services.


This is an excellent opportunity for someone looking to develop their skills in learning operations, project coordination, and stakeholder management within a fast-paced and purpose-driven environment.

KEY RESPONSIBILITIES:

Support the Senior Service Delivery Manager with the day-to-day operational delivery of learning and development services across the Group. Coordinate the scheduling, logistics and communication of learning programmes, workshops and e-learning campaigns. Assist in maintaining accurate training data, reports, and dashboards through internal system Act as a first point of contact for L&D queries from colleagues, providing timely and professional support. Support the continuous improvement of L&D service processes and documentation, ensuring consistency and compliance. Collaborate with internal teams (including HR, IT, and Payroll) to ensure smooth delivery of learning systems and projects. Monitor service performance metrics, gather feedback and help identify opportunities for enhancement. Contribute to new initiatives and projects under the direction of the Senior Service Delivery Manager. Support with onboarding and compliance-related learning coordination across divisions.

MEASURES (KPIs)

Training compliance:

All mandatory training delivered and recorded within agreed deadlines.

Service responsiveness:

L&D service queries resolved within SLA (48 hours).

Scheduling efficiency:

Training sessions planned and communicated in advance of deadlines.

Operational contribution:

Support continuous improvement projects and process documentation.

Values and conduct:

Demonstrates professionalism, collaboration and service excellence at all times.

EXPERIENCE, SKILLS & QUALIFICATIONS:

ABOUT YOU

You will be a proactive, organised and collaborative individual with a keen interest in learning and development operations. You thrive on delivering excellent service, enjoy working with systems and data, and are eager to build experience in a large and complex organisation.

ESSENTIAL

Experience in an administrative, coordination or service delivery role (preferably within HR or L&D). Strong organisational and communication skills with the ability to manage multiple priorities. Confident using MS Office, Excel and learning or HR systems. Customer-focused, with an ability to build positive working relationships across teams. High attention to detail and accuracy.

DESIRABLE

Previous experience working in an education, care or multi-site organisation. Understanding of learning management systems (LMS) or digital learning platforms. Awareness of compliance and mandatory training processes.

Why join Outcomes First Group?

About the Group

Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.


We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running.

Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect

Our Mission

We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.

Our Promise

We Listen.

We never assume.

We work together.

To make the remarkable happen.

We are accountable.

To each other and for one another.

Benefits

Your health and wellbeing are important to us, so you'll get an exceptional reward package including:

Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.*

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including:

A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS

We are an Equal Opportunities Employer.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.