Job Description

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

Role overview

The Junior Project Manager manages all works that come from the . They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.

It is important that the Junior Project Manager plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Junior Project Manager will collaborate regularly with colleagues within the Passive Fire team to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

Key tasks

Call/ Email Handling

Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective Making outbound communication to customers to plan works in with them Managing emails in a timely and effective manner Liaise with production teams for manufacture of fire doors

Works in Progress Activity

Reviews, actions and updates the business on the progress of customer works, including:
o Ensuring all jobs to be planned/allocated are progressed within SLA

o Update WIP progress daily

o Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed

o Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Field Management

Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively Works with Regional leads to plan month ahead and previous performance Share KPI reporting to service delivery management and regional leads to shop performance

Knowledge and Skills

Proficient level of computer skills Excellent customer service skills Good knowledge of the English language, both written and verbal Good geographical knowledge Commercial knowledge/understanding

Experience

Experience of working in a customer facing role Experience planning/scheduling/ administration works in a fast paced environment Experience of working in time critical roles and the ability to multi task Experience working in a Fire/HVAC business Experience project management / administration in Fire/Heat business

Personal qualities

Excellent communication skills Good attention to detail Ability to multi task and self-prioritise Good time management skills Ability to interact with other departments and regions within JLA Strong problem solving skills
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Work Location: In person