Job Description

Just 5 minutes from Horwich Parkway train station and part of the Toughsheet Community Stadium, home of Bolton Wanderers Football Club,

Bolton Stadium Hotel is a hotel and events space with a difference

We now have an exciting opportunity for friendly and enthusiastic individual with a passion for hospitality to join our friendly and customer focused team as a

Junior Sales & Reservations Co-Ordinator.

Role Purpose

To drive revenue growth across all areas of the Hotel by supporting proactive sales activity, managing reservations efficiently, and maximising every opportunity for business conversion. The Junior Sales & Reservations Co-Ordinator plays a key role in achieving departmental and Hotel targets, as set by the General Manager and the Head of Sales & Reservations, while consistently delivering the highest standards of service and ensuring an exceptional client journey.

Main duties include:

Proactively identify and convert new business opportunities across corporate, leisure, and events markets. Support the Head of Sales & Reservations in delivering the annual sales strategy and achieving revenue targets. Conduct sales calls, site visits, and show rounds in a professional and engaging manner to secure new and repeat bookings. Build and maintain strong client relationships, ensuring high levels of customer retention and repeat bookings. Prepare and maintain strong client relationships, ensuring high levels of customer retention and repeat bookings. Prepare and manage contracts, proposals, invoices, and payment schedules for all events and group bookings. Actively upsell hotel facilities and services - including accommodation, dining and event enhancements - at every opportunity. Attend networking events, exhibitions, and trade shows as required to promote the Hotel and generate new leads. Manage all bedroom reservations, ensuring accurate data entry, timely confirmations, and adherence to Hotel standards. Work closely with the Sales, Front Office, and Events teams to optimise room allocations, rates, and availability. Handle group and individual booking enquiries efficiently, ensuring maximum conversion and guest satisfaction. Ensure all guest and booking details are accurately recorded in Opera PMS and Sales & Catering systems (S&C). Process amendments, cancellations, and payments promptly and in accordance with Hotel policy. Support the co-ordination of evet logistics, liaising with relevant departments to guarantee smooth execution.

Job type

This is a permanent position working 32 hours per week, 4 days out of 7, this will include weekend work.

Previous experience within a similar role is desirable although not essential as full training will be given.

Job Types: Part-time, Permanent

Pay: 20,395.59 per year

Expected hours: 32 per week

Benefits:

Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking
Ability to commute/relocate:

Bolton BL6 6SF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person