Job Description

DESCRIPTIONTPH is a recognised leader in innovative production accounting software, digital purchase orders and payroll for film, TV and theatre industries. With a growing list of productions being run from the UK and Australia, we?EUR(TM)ve experienced organic growth over the past 2 years.This is an excellent opportunity to become part of a dynamic IT team servicing clients with the Film & TV industry. We are supercharging our service teams to enhance our exceptional customer support. You will be part of our Customer Support team that has teams in both Australia and the UK.ABOUT THE ROLEWe have a small friendly team of co-workers who have a shared goal of delivering value, service, and quality to our clients. Reporting to the Application Support Team Leader (UK) and supported by the Operations Manager (AU), you will be responsible for providing support to our customers dealing directly via phone, email and our web help portal. You will also work closely with your team to identify and help replicate bugs; be involved in the software development process; maintain documentation and help articles; and assist in testing bug fixes and new features.
Some further details on the role:

• Working with our products daily - you will be supporting our customers to successfully use our products and resolve their usability and technical questions
• Assist your fellow teammates to ensure maximum resolution on first contact from customers, contributing to a culture of quality support
• Helping customers with their financial reports and queries
• Creating knowledge articles to share within the team, supporting a culture of cross training within the team
• Escalating issues to the next level of support in a timely manner, when needed, and continuing to track those cases to ensure your knowledge grows

Skills and ExperienceTraining will be provided to the successful applicant. To be considered, you will demonstrate the following experience and attributes:

• Previous experience working in an office environment, in an accounting or application support role
• A passion for IT, systems and customer service
• A high degree of communication, organisation and problem-solving skills
• Medium to advanced excel skills
• You will show a strong aptitude for analytical thinking, to aid in diagnosing issues
• You have a rapid ability to learn new products
• You have strong written and verbal communication skills
• You have excellent attention to detail, alongside the ability and willingness to work quickly

BENEFITSThe skills you learn could lead to a possible career in Production Accounting within the entertainment industry, or you could choose the technology path, and grow into a Level 2 support role with more involvement in the software development process. This is a great opportunity to further your career. With plenty of mentoring and training to set you up for success and lots of technology to learn and grow with, you?EUR(TM)ll find yourself in an ever-evolving environment. As a people first organisation, we seek to grow your skills in line with our business goals and objectives. Over time you will become proficient in all our applications.We?EUR(TM)re located in Twickenham, on Eel Pie Island in lovely modern offices. We have flexible working policies, so we are happy to work out office hours versus working from home with you.We are a small and nimble team, but don?EUR(TM)t let that fool you, we?EUR(TM)ve been around for almost 20 years leading our industry. If you like what you see here and think our role can take your career to the next level, we want to talk to you, so apply today!Estimated Salary: 25,000-28,000Job Types: Full-time, PermanentSalary: 25,000.00-28,000.00 per yearSchedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Twickenham, TW1 3DY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide your Excel capability: Advanced, Intermediate, or Basic
• What is your salary expectation?

Education:

• Bachelor's (preferred)

Experience:

• accounting: 1 year (preferred)