Job Description

Job Overview:

We are seeking a detail-oriented and customer-focused individual to join our team as a Junior / Trainee Property Manager. Ensuring high levels of customer services at all times, you will work as part of a smaller team within the wider department thus having more involvement and responsibility on a set portfolio. You will be the first point of contact for leaseholders and residents contacting the team with a variety of questions and issues.

Duties:

- Answering inbound telephone calls and providing general assistance where possible.

- Provide prompt and courteous responses to inbound emails.

- Taking information on and actioning incoming maintenance reports by email and phone and eventually via leaseholder portal

- Raising and progressing maintenance tickets further and updating notes with progress

- Assisting with preparation of budgets and letters

- Sourcing and onboarding new contractors ensuring they meet all relevant and GDPR requirements.

- Issuing general communications to leaseholders/residents/clients via Resident, email and post

- Issuing work orders for set portfolio ensuring the correct category is used and following up on work orders to ensure works are completed.

- Monitoring key/fob stock levels, ordering new where required and issuing replacements to leaseholders/residents (includes taking and monitoring payments made for replacements)

- Monitoring utility accounts including updating regular meters reads. Also arranging for meter reads to be taken as and when requested by leaseholders/residents. Work with Operations Director in ensuring appropriate contracts are in place and utility accounts are set up quickly on any new instructions.

- Working closely with Property Managers in monitoring health and safety tasks and actions are actioned in a timely manner on PRISM.

- Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.

- Ensuring Team Diary is up to date with any external appointments.

- Arranging AGMs including booking venues, preparation and distribution of agendas and minutes post AGM. There may be a requirement to attend some meetings to take minutes in person, but this will be planned in advance and time in lieu offered in return.

- Being the first point of contact for visitors into the office for your team including contractors collecting keys/fobs, leaseholders attending meetings etc

- Providing cover for other team members where necessary including within other teams

- Visiting properties as and when required to assist with inspections, meeting contractors, providing access or taking meter reads

Requirements:
- Excellent administrative skills, including proficiency in data entry and record keeping
- Professional phone etiquette and strong communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritise tasks effectively
- Strong attention to detail and problem-solving abilities

- Able to use own initiative as well as taking instruction on certain aspects

Salary dependent on experience

Training on the specifics of the role will be provided with on-going support from more experienced members of the team

Relevant study is encouraged and supported

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Company events Company pension
Experience:

Customer service: 1 year (preferred)
Work Location: In person