Job Description

Working Hours:
Monday - Friday 09:00-17:30

Position: Key Account Executive

Location: Belfast

Duration: Permanent

Rate of Pay: \xc2\xa325,000 per year

Hours of Work: Monday - Friday 09:00-17:30

Duties include (but not limited to): * Develop and maintain long-term relationships with key clients, serving as their primary contact and trusted advisor.

• Identify opportunities to upsell or cross-sell products/services to existing key clients, working closely with the sales team to maximize revenue growth.
• Ensure high levels of client satisfaction by understanding client needs, addressing concerns, and delivering exceptional service and support.
• Develop account plans for key clients, outlining strategies to achieve revenue targets and business objectives.
• Stay updated on industry trends, competitor activities, and market conditions, providing insights and recommendations to clients.
• Collaborate with clients on contract renewals, pricing negotiations, and contractual agreements, ensuring mutually beneficial outcomes.
• Provide accurate sales forecasts and reports to management, highlighting opportunities and potential challenges.
• Work closely with internal teams such as sales, marketing, and customer support to ensure seamless delivery of products/services and exceed client expectations.
• Implement strategies to improve customer retention and minimize churn, proactively addressing any issues or concerns.
• Monitor key account metrics and KPIs, tracking progress towards revenue targets and providing regular reports to management.

Essential Criteria:

• Bachelor\'s degree in business administration, Sales, or a related field.
• Proven experience as a Key Account Executive or similar role, with a track record of managing and growing key client accounts.
• Strong sales and negotiation skills, with the ability to effectively communicate and influence at all levels of an organization.
• Excellent relationship-building abilities, with a customer-centric mindset and a focus on delivering exceptional service.
• Self-motivated and target-driven, with the ability to work independently and under pressure to meet deadlines.
• Analytical mindset with strong problem-solving skills, able to identify opportunities and drive strategic account planning.
• Exceptional communication and presentation skills, both verbal and written.
• Proficiency in CRM software and MS Office suite.

Knowledge of the Electrical products is a plus

Ashton Recruitment