Job Description

Key Account Lead

About FMServ Ltd

FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018 we provide a 'one stop shop' for all commercial and residential property development and reactive maintenance.

FMServ offers a nationwide commercial property maintenance service, including 24-hour emergency call-outs and other small works.

Due to continual year on year growth, as of 2024 we employ over 70 employees across the UK and are expanding.

Job Title: Key Account Lead (Customer Support / Scheduling Lead)

Location: Kenilworth

Hours: 40 per week -

(7-4, 8-5, 9-6)

Mon-Fri rota

What we offer you

FMServ are a national medium sized, established Facilities Management company. Our processes have been designed to make life easier for our field engineers who are fully supported from our head office based within Warwickshire. Our professional, flexible approach have won us clients such as the NHS, Virgin Media, Barclays and others. As we continue to grow we can offer continual development, good career prospects should you be seeking progression, reliable work with fully vetted clients, and a dependable dedicated team supporting you with your day-to-day workload.

Responsibilities

Being the single point of contact for the clients within the Key Account Managing workflows and updating clients on job progression and SLA delivery/failure Ensuring project work is scheduled in-line with client expectations and clear communication throughout Answering calls from Engineers and Clients Allocation of work to engineers Arranging materials for Engineers within Purchase Order limits Ensuring job status and notes are correct and updated in the system Closing of completed work by updating job notes, checking engineer site times and sending job-sheets to the client through the Simpro FM system Ensuring that the material ordering requirements for Procurement are clear and concise

There is also optional out of hours work available on a weekly rota. Additional pay for the OOH work

Taking calls and between the hours of 5pm and 10pm Monday-Friday and weekends This is home-based working Rota runs from 7am Monday to 7am following Monday Logging and allocating of jobs in line with SLAs

Qualifications / Experience

To be successful in the Key Account Lead role you must have:

Industry experience in FM and a proven record in client focussed work ethic Strong organisational skills to ensure the job status in the Simpro FM system is updated daily Excellent communications and computer skills Good geographical knowledge of the UK Scheduling experience

Benefits:

Company pension On-site parking Referral programme
Work Location: In person

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person