Job Description

Location:

BlockBusters, Lewes.

Reports to:

Commercial Manager.

Contract:

Full-time, Permanent.

Working Hours:

Mon-Fri, 8am-5pm

About Us

Blockbuster Plumbing and Drainage Solutions (part LDF Group) is a leading provider of drainage and plumbing services with over 17 years of industry expertise. We pride ourselves on delivering first-time fixes, outstanding customer service, and long-term partnerships across multiple sectors including hospitality, facilities management, block and estate management, and national infrastructure. As part of our continued growth, we are seeking a dynamic Insurance

Key Account Manager

to join our expanding commercial team at our Blockbusters premises.

Job Summary

We're seeking an experienced

Insurance Key Account Manager

(IKAM)

to oversee and nurture strategic client relationships within the insurance sector. The ideal candidate will combine deep knowledge of insurance market. You will be responsible for managing and nurturing a portfolio of our valued key accounts while identifying and developing new revenue streams for the business.

This is a client-facing role requiring strong relationship management, commercial acumen, and the ability to spot and convert opportunities that drive long-term value.

The successful candidate will act as the main point of contact for clients, ensuring service excellence, retention, and growth.

Key Responsibilities

1. Manage and grow a portfolio of key accounts, serving as the primary point of contact for key clients--brokers, corporate clients, and MGA. Building long-term, trust-driven partnerships.

2. Manage retention, negotiate renewals, and expand services where possible within all markets.

3. Develop a deep understanding of each client's needs, challenges, and business objectives.

4. Execute strategic account plans, leveraging cross-sell and upsell opportunities to drive further growth within existing clients.

5. Develop bespoke value propositions and engage in strategies that support both revenue and client loyalty.

6. Identify and pursue new business opportunities through networking, market research, and proactive outreach. Manage bidding, negotiations, and strategic proposals.

7. Ensure SLAs and KPIs are met, driving client satisfaction and long-term partnerships.

8. Work closely with internal teams (operations, estimating, customer experience) to ensure seamless delivery of services.

9. Prepare account reviews, performance reports, and growth strategies for each client.

10. Support the wider commercial team in business development, targeting new sectors and accounts.

11. Represent the company at client meetings, networking events, and functions.

12. Monitor competitor activity and market trends to stay ahead of opportunities.

Skills & Experience Required

Minimum 3-5 years in insurance account management, claims handling, adjusting, or underwriting--preferably in the commercial sector Proven track record of managing strategic accounts and guiding complex claims or loss adjustments Deep understanding of insurance products, delegated authority channels (e.g., MGAs), and the UK general insurance landscape is highly desirable Strong track record of building and maintaining excellent client relationships. Commercially astute with the ability to identify and convert growth opportunities. Excellent communication, presentation, and negotiation skills. Highly organised with strong attention to detail and the ability to manage multiple accounts simultaneously. Self-motivated with a proactive and solution-focused approach. Full UK driving licence (client site visits required).

Desirable (but not essential):

Experience in client interaction, strategic account management, and claims advocacy. Familiarity with HubSpot CRM tools

What We Offer

Salary between 34,000 - 42,000, depending on level of experience 28 days annual leave (incl. Bank Holidays) Pension scheme. Ongoing professional development and career progression opportunities. The chance to be part of a growing group with a strong reputation in the industry.
Job Types: Full-time, Permanent

Pay: 34,000.00-42,000.00 per year

Benefits:

Additional leave Company events Company pension Free parking On-site parking Referral programme
Application question(s):

Do you have experience within the Insurance sector?
Experience:

Account management: 3 years (preferred)
Work Location: In person