Job Description

Key Account Specialist

Location -

Denton, Manchester, M34 3UL

Employment Type

Permanent, 40 Hours per week, 8:30-17:00,Monday - Friday

General Description:

The main role of the Key Accounts Specialist (KAS) is to be a single point of contact (SPOC) for TKCs identified Components Key customers on all matters including queries, aftersales issues and backorders.


Possessing a passion for delivering exceptional customer service and liaising directly with key customers, KAS will be a SPOC for identified customers who have any sales order or service-related queries.


KAS will manage and maintain their dedicated inbox, ensuring all general enquiries are answered in a timely manner.


Working closely with the Component Channel Manager to ensure department SLAs on lead times and case resolutions are met, the KAS will manage and maintain their dedicated inbox, ensuring all general enquiries are answered in a timely manner.


The KAS will be aligned to an Area Sales Manager (ASM) to help with the development and growth of their area. They will assist with outbound targeted calls to support the ASMs with customers that are trading down. KAS will be paired with a Support Specialist colleague to help them in their daily tasks and to provide cover when required. They will be responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner, responding to customer queries via the CRM system. KAS are responsible for providing customers with advice and guidance on issues and also make commercial decisions regarding the most cost-effectiveness course of action required for customer issues

Key Tasks:

Process orders on the Access system for TKCs identified key customers. To maintain and develop relationships with existing customers and generate sales from new customers. Establish professional and responsive relationships with TKCs identified key customers to ensure total customer satisfaction while maintaining business standards and meeting all business objectives. Deal with back-orders and delays; keeping the customers regularly updated. Process payments. Create accurate drill specifications. Releasing orders via the website & EDI Liaising with customers and internal departments. Work closely with the Channel Manager to identify process improvements and business opportunities. Work with the Support Specialists where required to assist in the resolution of any aftersales issues that need investigation or escalation. Responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner. Responding to customer queries via the CRM system.

Candidate Specification:

Experience in delivering excellent customer service. Logical, methodical, systematic approach with an obsession for detail. Ability to work under pressure while remaining focused on key priorities. A good team-player. Can-do attitude must be of a positive and personal nature. Self-motivated with the ability to work on your own initiative and proactively self-manage your own tasks. Must be adaptable to workplace and customer cultures. Flexible with a positive approach to new tasks and special projects and you will be a collaborative team player with outstanding customer focus and the drive and desire to provide a world class service. High energy team player with a sense of urgency to meet internal and external customer expectations. Highly motivated to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers. Possess excellent communication skills. Ability to work well under pressure.

Candidate specification:

Experience in delivering excellent customer service. Logical, methodical, systematic approach with an obsession for detail. Ability to work under pressure while remaining focused on key priorities. A good team-player. Can-do attitude must be of a positive and personal nature. Self-motivated with the ability to work on your own initiative and proactively self-manage your own tasks. Must be adaptable to workplace and customer cultures. Flexible with a positive approach to new tasks and special projects and you will be a collaborative team player with outstanding customer focus and the drive and desire to provide a world class service. High energy team player with a sense of urgency to meet internal and external customer expectations. Highly motivated to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers. Possess excellent communication skills. Ability to work well under pressure. Proficient in MS Excel Educated to GCSE level or above

Benefits of working for TKC:

We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.


We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

Competitive salary Clean modern, spacious and well-appointed offices Fresh Fruit provided to support healthy eating Free filtered water Communal staff break area Staff discount available on business products Social events Wellness plan 24 days annual leave plus standard bank holidays Extra day annual leave from your 5th and 10th year Staff saving scheme Long service bonuses Relaxed dress code Subsided gym membership Cycle to work scheme Reduced cost Costco membership Death-in-service * Flu-jab (once per year)