Job Description

GME Group is continuing its rapid growth across social housing, commercial and public-sector maintenance frameworks. To support this expansion, we are recruiting a highly organised, detail-driven Analytical Administrator who will also carry out key elements of our Key Account Manager duties.

This is a pivotal role within our operations team -- perfect for someone who thrives on structure, accuracy, data and delivering outstanding service to our clients.

The Role

You will play a critical role in supporting the management of key contracts, ensuring seamless delivery and exceptional customer service. This role combines strong administrative ability with analytical thinking and contract coordination.

Your duties will include:

Data & Reporting

Producing clear, accurate daily/weekly/monthly performance reports

Analysing job data, KPIs, tracker information and portal outputs

Identifying trends, risks and opportunities for improvement

Uploading, auditing and verifying information on client systems and internal software

Scheduling & Coordination

Managing work schedules and ensuring efficient allocation of operatives

Monitoring live jobs and progressing work through to completion

Ensuring all evidence, photos and completion details are uploaded on time

Key Account Manager Duties

Acting as a point of contact for commissioners, clients and tenants

Providing updates, resolving issues efficiently and professionally

Ensuring SLAs, KPIs and client expectations are consistently met

Supporting contract managers and surveyors with job progression

Contract Administration

Supporting invoice preparation, job costing and financial tracking

Ensuring contract documentation, records and QA evidence are maintained to a high standard

Other administrative duties as and when required

About You

We are looking for someone who is:

Highly analytical with excellent attention to detail

Confident with data, reporting and Excel/Microsoft packages

Able to plan, prioritise and manage multiple tasks simultaneously

A strong communicator with exceptional customer-service standards

Experienced in contract administration, operations, scheduling or key account support (social housing experience ideal but not essential)

Process-driven, proactive and able to work well under pressure

Why Join GME Group?

Fast-growing, ambitious company with long-term career progression

Supportive team culture and continuous development

Opportunity to work on major social housing and commercial frameworks

Modern systems, structure and a forward-thinking leadership team

Being part of a business that delivers real social value in our communities

Package

- Salary to be negotiated dependant on experience

- 20 days annual leave per year + stats with bonus scheme to win more

- Bonus schemes in place

- Private Health Care

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Ability to commute/relocate:

Ossett WF5 8NR: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person