Job Description

Key Customer Manager - London


Function: On Trade

Location: Field Based - London


Salary: 50,000 - 60,000 base, depending on experience, plus a full list of benefits listed below


Contract: 12-month fixed-term contract


Latest Closing date: 5th December 2025. Please note, we may close vacancies early where we receive significant numbers of applications, so don't delay!


Interviews will be held on Friday, 12th December.


As the nation's leading pub, cider and beer company and the name behind a host of brilliant brands, we're looking for equally brilliant people to help us on our journey to building a better future.


There's so much more to HEINEKEN than meets the eye and right now, we're looking for an apply for our Key Customer Manager in the London Region.


About the role

The Key Customer Manager helps execute and deliver the agreed-upon Joint Business Plan, delivering the budgeted volume, Revenue, and FGP of a portfolio of some of our key London accounts.


In this role, you'll manage the commercial relationship with one of our most influential customer bases. You'll determine the strategic context underpinning the trading relationship & seek to maximise product mix, brand distribution and NPI within their customer base, always looking for opportunities for delivery of value share growth.


Reporting into the Customer Development Director, you'll be responsible for growing the visibility and availability of HUK in your customers' account base to ensure compliance with their agreements. You'll also manage the contracts, ongoing and new agreements and be fully responsible for the P&L.


This is a pivotal role in the On-Trade; you'll interact closely with the rest of the sales team in the London area to ensure a joined-up approach when dealing with the customers in the region.


About the Candidate

We're looking for someone who's analytically minded, but with the ability to build and grow relationships and implement strategic initiatives. With strong interpersonal, influencing, and negotiation skills, you will have the ability to work with a broad spectrum of stakeholders. Your ability to plan and implement plans will help you gain a real commercial advantage.


If you;


Can turn data into interesting selling stories Are an accomplished networker Have strong stakeholder management skills Have a sense of commercial awareness

This could be the role for you!


Our Benefits

In addition to your base salary, you'll also receive:


An annual bonus Company Car (a full UK driver's licence is required for this role) Meal and Broadband Allowance Company-funded Private Medical Healthcare Double-matched pension (up to 10%) 35 days holiday A monthly case of our delicious ciders and beers! (low and no alcohol options available) Exciting opportunities to develop your career

You'll also get the opportunity to get involved with one of our colleague networks, where groups of colleagues from all over the business work together to ensure we're always working towards being a diverse and inclusive company.



The Application

If you like what you've read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don't delay!


If you need any adjustments made to support your application, for example, if you require information in different formats, or if you have any accessibility issues, then we're more than happy to review our processes - please feel free to get in touch with us at recruitment@heineken.co.uk


In all likelihood, the ideal candidate for this role won't meet every single requirement in this advert; in fact, we all need the opportunity to grow and develop in the role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest, rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we're looking for!


Who We Are

We've 150 years of brewing history and are proud of this legacy. Yet we're sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.


Apply today to discover Your Future, Untapped.